Key Account Manager

Compensation: $80,000-$100,000 base salary plus commission

Location: Greater Seattle Area, hybrid

About the Opportunity

We're seeking an experienced Account Manager to oversee key client relationships while managing workplace, facilities, and commercial project initiatives from planning through completion. This is an ideal opportunity for someone who enjoys building long-term partnerships, coordinating complex projects, and serving as the trusted advisor for a portfolio of high-value business accounts.

You'll work closely with clients, internal project teams, contractors, and vendors to ensure projects are delivered on time, within budget, and with an exceptional customer experience. Success in this role requires strong relationship management skills, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.

What You'll Do

• Serve as the primary point of contact for a portfolio of commercial clients.
• Build strong, long-term customer relationships while ensuring a high level of client satisfaction.
• Manage workplace and facility-related projects from initial planning through installation and completion.
• Coordinate internal resources, project managers, designers, installers, and outside vendors to successfully execute client projects.
• Prepare proposals, quotes, budgets, and project documentation with a high degree of accuracy.
• Monitor project schedules, costs, and deliverables while proactively communicating status updates to clients.
• Partner with customers to understand business objectives and recommend solutions that support their workplace and operational needs.
• Coordinate with architects, designers, contractors, property managers, and other third-party partners throughout project execution.
• Identify opportunities to expand existing accounts by introducing additional products and services.
• Support the transition of new clients from the business development team into ongoing account management.
• Maintain detailed project records, budgets, and reporting throughout the customer lifecycle.
• Ensure projects meet quality, financial, and customer satisfaction objectives.

Qualifications

• 3+ years of business-to-business account management, project management, or client services experience.
• Experience managing multiple projects and customer relationships simultaneously.
• Strong customer service and relationship-building skills.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills.
• Experience preparing proposals, quotes, budgets, or project documentation.
• Proficiency with Microsoft Office.
• Bachelor's degree or equivalent combination of education and professional experience.

Preferred Experience

• Experience supporting commercial facilities, workplace environments, office renovations, furniture, construction, or related industries.
• Familiarity with AutoCAD, Visio, or other space planning/design software.
• Knowledge of commercial construction, architecture, workplace design, or facilities management.
• Experience coordinating vendors, subcontractors, or installation teams.

What Makes You Successful

• Highly organized with exceptional attention to detail.
• A proactive communicator who keeps customers informed and projects moving forward.
• Comfortable balancing multiple priorities while meeting deadlines.
• Solutions-oriented with the ability to resolve issues before they become problems.
• Adaptable, resourceful, and eager to learn.
• Collaborative team player who enjoys working across departments and with external partners.
• Commercially minded with the ability to identify opportunities to grow existing customer relationships.

Why Join Us?

This role offers the opportunity to work with a diverse portfolio of commercial clients while leading meaningful workplace projects that have a visible impact. You'll collaborate with experienced professionals, build lasting client partnerships, and play an important role in delivering exceptional customer experiences from concept through completion.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.