Key Account Manager – Sephora

L'Occitane En Provence

New York, NY

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Administrative Skills, Analysis Skills, Beauty Industry, Business Development, Business Skills, Business Support, Calendar Management, Campaigns, Chargebacks, Communication Skills, Creative Brief, Detail Oriented, Entrepreneurship, Field Sales, Forecasting, Inventory Reports, Marketing, Merchandising, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Operations, Order Processing, Organizational Skills, Performance Analysis, Plan Meetings, Presentation/Verbal Skills, Project/Program Management, Purchase Orders, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Management, Sales Support, Stock Keeping Unit (SKU), Sustainability, Team Player, Training Program, Trend Analysis, Vendor/Supplier Management, Wholesale Industry, Writing Skills

LOCATION

New York, NY

POSTED

10 days ago

Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature.
Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact
for the people around us and our planet.

Job Summary

The Key Account Manager will support the growth and development of L’Occitane at Sephora in the USA and Canada. The ideal candidate is sales-driven, detail-oriented, and a proactive team player. This role is responsible for supporting the Sephora business in alignment with L’Occitane’s brand vision and serving as a key advocate for the business with both internal and external stakeholders. Strong business acumen and the ability to work effectively with Sephora’s corporate support team is essential

Job Responsibilities

Support the Sr. Sales Director in managing projects directly related to the Sephora USA and Canada business.
Managing communication with Sephora related to assortment changes, new product intake forms, price changes, PDP asset submissions, stock callouts, and day-to-day administrative tasks.
Process weekly sales reporting every Monday, including sales performance and product trend analysis recaps.
Track and report on sell-in and sell-out performance.
Analyze weekly inventory reports to support healthy weeks of supply and drive increased orders to support sell-out.
Manage vendor setup and purchase order processing for merchandising, local activations, gratis, and sampling orders.
Monitor sales performance and inventory trends to ensure forecasts remain accurate and aligned with the most current business and category trends.
Track weekly purchase orders and ensure shipments are executed within the ship window; follow up on delays related to out-of-stocks, chargebacks, or PO discrepancies.
Develop and maintain tools to support daily administrative tasks for the Sephora account, with a focus on improving Excel-based reporting and tracking systems.
Partner with the Sr. Sales Director to coordinate the Field Sales Team in-store resources for store events and training programs to drive sell-out performance.
Support the Sr. Sales Director in managing sampling initiatives, ratings and review programs, local market activations, and co-op campaigns.
Assist the Sr. Sales Director in maintaining the marketing calendar, ensuring key dates, programs, and activations are current.
Partner with the Sr. Sales Director and marketing team to coordinate creative briefs and execute merchandising requests.
Conduct regular online site audits, including PDP page reviews and SKU updates.
Assist with presentation planning for meetings and external presentations (e.g., Market meetings).
Support additional requests from Wholesale team partners as needed.
Provide ad hoc business support to the Sr. Sales Director as required.

Key Performance Indicators (KPIs)

Achievement of P&L targets for Sephora USA and Canada, delivering both top-line growth and bottom-line profitability.
Sustained sales growth across Sephora USA and Canada, aligned with the three-year plan.
Maintain collaborative relationships with key Sephora stakeholders, supporting the Sales Director.
Provide actionable insights and identify opportunities for improvement in daily account management operations.
Effective ownership and execution of administrative tasks and projects, ensuring accuracy, timeliness, and operational excellence.

Requirements

Education

Bachelor’s degree required

Experience & Skills

5+ years of documented and quantifiable success in Wholesale Account management and development in a relevant consumer products industry (cosmetics, beauty, skincare, wellness).
Sephora experience preferred.
Proven track record in sales, account management, and business development within the premium beauty industry.
Strong business acumen and deep knowledge of the beauty sector.
Highly organized with strong attention to detail.
Strategic thinker with the ability to execute tactically.
Strong work ethic and self-motivated.
Collaborative team player with a supportive management style.
Entrepreneurial mindset, with the ability to identify and act on growth opportunities.
Strong oral and written communication skills.
Advanced proficiency in Microsoft Excel, and strong skills in Word and PowerPoint.

What We Offer

Comprehensive benefits package
Annual discretionary corporate incentive bonus
Competitive paid parental leave
Generous employee discount to use on all your favorite L’Occitane en Provence product

The compensation for this role ranges from $90,000 - $100,000. Exact compensation will vary based on factors including but not limited to, experience, skills and geographic location. In addition to annual salary, this position is eligible for participation in a highly competitive bonus program.

L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.

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About the Company

L'Occitane En Provence

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