Key Account Program Facilitator

Title: Key Account Program Facilitator

Reporting to: Vice President – Head of Growth and Strategy

Overview of Role

The Key Account Program Facilitator is responsible for providing strategic oversight of RLB’s key clients, ensuring the effective delivery of consulting services across multiple large-scale construction projects. Working in close partnership with the assigned Key Account Manager, this role focuses on governance, key client performance analysis, reporting, and strategic alignment across the account.

The individual correlates program data into actionable insights, monitors account-level KPIs and performance trends, identifies risks and growth opportunities, and delivers clear executive reporting that supports long-term client objectives without serving as the primary day-to-day client contact.

Essential Functions

Program & Project Oversight

• Coordinate with cross-sector account participants to ensure accurate, timely data inputs and alignment with account-level reporting and expected governance standards.

• Ensure consistent application of account-wide reporting standards and performance metrics to maintain transparency and comparability across the organization.

• Monitor portfolio performance indicators and analyze trends, variances, and leading indicators to identify emerging risks, performance gaps, improvement opportunities and immediately report on areas of concern.

• Communicate progress and strategic priorities across Key Accounts, ensuring internal and external stakeholders/customers remain aligned:

  • Develop and deliver standardized dashboards, executive reports, and leadership briefings that clearly summarize account health, trends, and outcomes monthly or more often should concerns arise.

  • Adjust communication style and content to suit diverse audiences—executive leadership, clients, and cross-functional delivery teams.

  • Translate complex financial and operational data into concise narratives that support decision-making and strategic direction.

Financial Reporting Management

• Monitor account profitability, fee structures, and contract compliance.

• Provide analytical support for proposals, renewals, and commercial decisions using historical performance data and forecasting.

• Track and report on financial performance across the client portfolio.

• Analyze fee performance, margin trends, backlog, and forecast accuracy, and communicate insights to leadership and account teams.

Operational Fitness

• Promote best practices for key account management governance, data quality, reporting consistency, and performance review disciplines.

• Monitor KPIs and lead continuous improvement initiatives across the account.

• Coordinate resource planning to ensure optimal staffing for client needs.

• Establish and enforce CRM standards across key accounts, ensuring Key Account Managers maintain accurate pipeline, opportunity tracking, and client engagement data to enable reliable forecasting and account-level analytics and decision-making.

• Conduct client surveys for quality assurance. 

Required Qualifications

• Bachelor’s degree in business, Finance, Economics, Analytics, Construction Management, or a related field.

• 7–12+ years of experience in program management, client portfolio management, analytics, strategy, or consulting roles.

• Proven experience managing large clients or multi-project programs.

• Strong financial acumen related to project budgets, forecasting, and fee management.

• Exceptional analytical, communication, and executive-reporting skills, with the ability to influence insight through insight.

Preferred Qualifications

• Certifications or advanced training in analytics, finance, program management, or business intelligence preferred.

• Experience in sectors such as hospitality, healthcare, aviation, civil, or data centers.

• Prior experience in a consulting or professional services environment.

Physical Requirements and Working Conditions

• Often work in an Indoor office environment. Equipment used includes computers and standard office machines.  Essential physical tasks include: the ability to work on a computer and the ability to answer and speak on a telephone.
• May work on site location to include ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary motion and the ability to lift 50lbs.
• May also require:
  • Sitting
  • Standing for long periods of time
  • Walking, carrying, pushing, stooping, crouching, and pulling