Key Account Specialist- Onboarding

Key Account Specialist- Onboarding

The Key Account Specialist – Onboarding (OKAS) will act as the administrator for New Small Account Onboarding projects with eQuip requirements led by the Key Account Managers for Galls LLC.

The Professional Seller introduces the Key Account Manager to the New Small Account. At that point, the Key Account Manager introduces the OKAS to new clients presenting them as their dedicated facilitator of the New Small Account Onboarding process. As the professional selling team departs, the KAM and OKAS becomes the primary client contact during the Onboarding process.

After the handoff from the professional selling team, the KAM and OKAS, working together, partner directly with the new client, their team, and Galls LLC internal stakeholders to lead all aspects of the New Small Account Onboarding process through launch and into a minimum of 14 days of aftercare.

WHAT YOU’LL DO

• Manages a book of business consisting of New Small Account Onboarding Projects.
• Creates and presents professional client project status presentations that meet Galls LLC guidelines.
• Creates and maintains professional project plans that meet Galls LLC company technology for each onboarding project assigned to them.
• Responsible for immediately escalating to Key Account Manager and Galls LLC leadership all missing information, issues, risks, or blockers and providing options for solutions to these for consideration.
• Responsible for each of their project’s meeting cadence, scope, timeline, risks, mitigations, and issues registers and documenting those in the appropriate Galls LLC technology.
• Responsible for managing without formal authority all project functional stakeholders, the client, and the client’s team to meet all scope and timeline expectations.
• Responsible for ensuring all new client contractual requirements are met including working with KAM to ensure appropriate inventory levels at time of launch, Value Added Services (VAS) applications, branch operations education and preparedness, distribution center operations and preparedness, customer service team operations and preparedness, eQuip set up and testing.
• Other duties as required.

WHAT YOU BRING

• Demonstrated ability to manage a project
• Demonstrated excellence in customer service
• Able to work independently and lead without formal authority.
• Excellent communication skills (written, verbal, active listening), presentation skills, and professional behavior.
• Demonstrates ability to identify risks and issues before they occur and implement problem-solving and solutions design.
• Extremely attentive to detail.
• Highly skilled in organizational techniques and time management.
• Highly skilled in managing without formal authority.
• Maintains a consistently professional and positive attitude despite a highly stressful and deadline driven working environment.
• Strong ability to communicate with all levels and diversity of client’s and internal stakeholders.
• Ability to oversee conflict between employees or other departments in a professional manner.
• Expert level in Microsoft Office Suite specifically PowerPoint, Excel, Outlook, and Word.

WHAT WE OFFER

• Excellent medical/dental and vision coverage— Eligible 1^stday of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay; up to 50% of your pay

EOE/Disability/Vets