Location: Houston, TX Subsidiary: Rohlig USA Country: United States Start: ASAP
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.
Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
We're looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts!
Key Responsibilities:
• Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes • Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements • Preparation of quotes & one-off quotes in CW1 • Monitor timely payments with accounting • Support creation & implementation of COP's for key accounts and monitors compliance • Support QBR and general meeting preparation • Responsible internal & external reporting requirements as well as data quality control • Accountable for meeting & exceeding customer KPI's aligned with internal KPI's, quality and year-over-year internal freight savings • Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved • Maintain knowledge of best practices including the most efficient and cost-effective shipping methods • Support CRM maintenance: communications, opportunities and sales lead creation • MS Teams channel maintenance • Support RFI's & RFQ's and coordination with tender management • Communicate relevant information to the global Rohlig & agent network • Share & request status updates with country management as well as global key account management
Requirements:
• Excellent verbal and written communication skills • Excellent organizational skills and attention to detail • Strong track record in customer satisfaction and customer facing communication • Excellent operational knowledge in international freight forwarding (Minimum 5 Years) • Good network of logistics vendors both on the local and national level • Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes • Knowledge of various quote platforms • Advanced CW1 experience • Strong logistical, analytical problem-solving skills • Ability to handle multiple priorities and work well under pressure while meeting deadlines • Willingness to work flexible or extended hours when required to resolve freight-related emergencies • Willingness to travel (if needed) • Strong collaborative skills with the ability to work with teams and remote direct reports
What We Offer:
• Comprehensive Medical, Dental, and Vision Insurance - Keeping you and your family healthy is our priority. • 401(k) Plan with Company Match - We're invested in your future and help you save for retirement. • Generous Paid Time Off (PTO) - Whether you're planning a vacation, taking care of personal needs, or just need a mental health day, we've got you covered. • Supportive Work Environment - From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
Apply now and shape the future of logistics with us!
Send your application to: Mark.aulisio@rohlig.com
For further information about the position or the application process, please reach out to Mark Aulisio, Talent Acquisition Manager, Mark.aulisio@rohlig.com, 224-563-3240
More information on www.rohlig.com.