Key Carrier

General Summary

The Key Carrier/Supervisor assists management in operating the store and the achievement of company goals and directives.

Essential Duties & Responsibilities

Customer Service -

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations -

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the "general operations" of the entire store.
• Responsible for opening and closing the store.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager on all aspects of running the store.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Perform all other duties as assigned.

Inventory & Merchandising -

• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Training of Associates -

• Assist in training of all associates.
• Actively promote the advancement of associates.

Leadership -

• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Requirements

Experience -

• Ace Hardware experience required.
• Previous retail management experience preferred.

Physical Demands -

• Standing, walking, bending, lifting (up to 50lbs) and climbing ladders.

Company Introduction

Be a part of our story...

Like most people, we love a great story. And we're fortunate to live a story that our community has helped us write every day!

It all started in Clarkston in 2016, and in 2022, we expanded to Commerce. Now, we're proud to announce the opening of the Walnut Lake store in December 2025! The story continues to grow, and we couldnt be more excited for what's ahead.

Welcome to Ace Hardware of Clarkston, Ace Hardware of Commerce, and now Ace Hardware of Walnut Lake! We are the areas only locally owned and operated Ace Hardware, and we are neighbors serving neighbors.

The Clarkston location has a rich history-it originally opened as Damman Hardware in the early 90s, then became Ace Hardware about 10 years later. Like all stories, there are chapters of change, and in early 2016, the previous owners decided to close the store. As local residents with a passion for hardware, we saw an opportunity to bring the store back to life. After several months of renovation and updates, we proudly reopened the store as Ace Hardware of Clarkston in October 2016, giving locals the chance to shop local once again.

The success we built in Clarkston inspired us to do it all over again in 2022 with Ace Hardware of Commerce. After another round of extensive renovations, we reopened the Commerce location, continuing to serve the community with a commitment to local service and expertise.

Fast forward to December 2025, and we are thrilled to welcome our third location, Ace Hardware of Walnut Lake. This new store is an exciting milestone for us, and we're eager to continue growing with and serving our neighbors. More to come as we expand our reach and provide even more opportunities for our community to shop local!

We believe that the best service and the personal touch can only come from a locally owned business. We're proud to be the only locally owned Ace Hardware in the area. When your store is run by neighbors instead of a big corporation, you'll notice the difference, both as a customer and as an associate. Our family is excited to keep growing and serving for many more years.

It's been an honor to see the community embrace us so warmly. In our first year, we were named the area's top hardware store by readers of The Clarkston News, and we've received that recognition every year since. We've been awarded the Pinnacle Performance Award every year from Ace Hardware, honoring us as one of the best-performing stores in the country. We were also humbled to receive the Clarkston Community Collaboration Award for our efforts in making Clarkston a better place. In our second year, we were recognized with the Beacon Award as one of the nation's best new stores. And in January 2023, we were named The Coolest Hardware Store 2023 by Ace Hardware Corporation!

None of this would be possible without our incredible team. We take pride in our diverse group of associates, from high school students to staff members with decades of experience. We're lucky to learn from one another and work together as a family.

As we continue growing, we're looking for passionate individuals to join our team. Whether you're in Clarkston, Commerce, or Walnut Lake, we're here to serve our community-and we'd love for you to be a part of that journey.

Thank you for considering us for your future employment. We can't wait to meet you!

Best Regards,

The Haley Family