You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary: We’re looking for a reliable, customer-focused Key Holder Sales Associate to join our team. This role is ideal for someone who enjoys working in a fast-paced, community-driven retail environment and takes pride in delivering excellent service while supporting daily store operations.
As a Key Holder, you’ll play a leadership role on the sales floor—opening and closing the store, assisting customers, and helping maintain a smooth and efficient operation.
Responsibilities:
Open and close the store independently, following all procedures Provide friendly, knowledgeable customer service and product guidance Assist customers with purchases, product selection, and problem-solving Operate POS system and handle cash transactions accurately Maintain store cleanliness, organization, and merchandising standards Stock shelves and assist with inventory management Support the team in daily operations, including seasonal displays and promotions Help oversee store activity in the absence of management
Qualifications:
Previous retail or customer service experience preferred
Strong communication and interpersonal skills
Dependable, punctual, and detail-oriented
Ability to work independently and take initiative
Comfortable handling responsibility, including opening/closing duties
Basic knowledge of hardware, lawn & garden, or home improvement products is a plus
Goals:
Deliver exceptional customer service by creating a welcoming, helpful in-store experience that builds trust and repeat business Support daily store operations by ensuring smooth opening/closing procedures, organized merchandising, and accurate transactions Drive sales and team performance by staying proactive on the floor, assisting customers effectively, and maintaining a positive, productive environment
Numbers & Facts
Location
Ann Arbor, MI
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Leadershipunmatched
Merchandisingunmatched
Operational Supportunmatched
Operationsunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Retailunmatched
Revenue Growthunmatched
Salesunmatched
Service Deliveryunmatched
Store Closingunmatched
Store Openingunmatched
System Operationsunmatched
Team Playerunmatched
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