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Skills
Change Managementunmatched
Cleanroomunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
English Languageunmatched
Multitaskingunmatched
Performance Managementunmatched
Performance Metricsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Standards of Careunmatched
Team Playerunmatched
Visual Merchandisingunmatched
Writing Skillsunmatched
Description
Scope: To provide a high standard of customer service and to contribute to the achievement of the store's target.
Key Responsibilities:
Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following CLIC Selling Ceremony and carrying out CRM activities according to the Company’s policies and procedures.
Demonstrating and reflecting the exceptional lifestyle image of CLIC through customer service, attitude, personal grooming, and behavior.
Developing a detailed knowledge of the product to provide exceptional and knowledgeable customer service.
Participating in and representing CLIC during events and activities.
Contributing ideas and suggestions to the team to achieve improvements in all aspects of the store performance.
Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
Actively ensuring merchandise presentation always reflects Visual Merchandising standards and general tidiness and cleanliness of the store.
Playing an active role in replenishing stock according to CLIC procedures and policies.
Ensure the product kept in the best way and the tag and the correct price.
Collaborate with the team in organizing the product in the stock room by participating in stock takes and helping to keep the stock room tidy and clean.
Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
Skills:
Demonstrable success gained as a Sales Associate.
Excellent communication skills both written and verbal.
Fluent in English.
Demonstrable sales skills.
Knowledge and understanding of the importance of great customer service.
Successfully able to handle multiple demands and competing priorities.
Seeks opportunities to be proactive and pre-empt client needs.
Demonstrates respect and politeness and regularly exceeds customer expectations.
Shows innovation and initiative in setting customer care standards.
Team player.
Strong attention to detail.
Able to work flexibly, embrace and manage change.
Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
Enthusiastic, self-confident, and self-motivated.
Professionalism is maintained under all circumstances.
Prepared to go the extra mile to achieve targets.
About Clic: Clic is a globally recognized home décor and lifestyle brand that first opened in St. Barth’s in 2008. At the heart of Clic is founder Christiane Celle, a former stylist and founder of Calypso. With her meticulous eye for exceptional products and her collaborations with artisans around the world, Clic has evolved from a bookstore and art gallery into a sophisticated destination for contemporary photography, art, fashion, books, and home goods.