Key Holder

Job Description:The Key Holder supports the Manager by assisting with daily operations,including opening and closing procedures. Serving as a Joy Creator theyprovide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. In addition, the Key Holder performs responsibilities for the Crafting, Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to help ensure smooth, efficient bakery operations and an outstanding guest experience.RESPONSIBILITIES: Co-facilitates the opening and closing of the bakery, includingcash-drawer balancing and bank deposits. Suggest creative solutions such as add-ons and retail to create anexceptional experience for the guest Assist guests with their orders in person and by phone Operate and balance the POS with accuracy and efficiency Have current and complete knowledge of current prices, products andpromotions Coordinate the timing of all orders between Guest Services and BakeryDepartments Co-manages special-order fulfillment via web and email for individualguests and corporate accounts as well as large, complex orders anddeliveries. Contributes to marketing strategy execution in the local community byhelping to coordinate and participating in special, brand-buildingevents. Keep crafting/joy creator area clean and sanitized, including craftingbins, drawers, and the BOH POS station Proficient in the Crafting and Joy Creating department. Ensure Managerial daily instructions are completed Uphold Nothing Bundt Cake company policies and food safetystandards Price and organize retail merchandise, ensuring products are accurately labeled and properly stockedor stored in designated bins. Monitor, prioritize, and respond to emails and customerinquiries in a professional and timely manner. Review and manage GEM cases, resolving issues within thesystem and coordinating with management as needed forfollow-up. Communicate with fundraising groups to obtain updates,gather all required event details, and accurately enterinformation into the system. Manage house accounts by creating, maintaining, closing, andfollowing up on outstanding accounts to ensure accuraterecordkeeping. Assist with receiving, loading, and unloading deliveries fromshipping vendors and suppliers working collaboratively withthe team to ensure efficient inventory handling. Support daily store operations by maintaining organization,accuracy, and excellent customer service while assisting withadministrative and operational tasks as needed. Willing to assist other departments as neededWork Availability:Must have the flexibility to work various shifts, including early mornings,evenings, weekends and holidays, based on changing business demands.PERKS & BENEFITS: Employee discounts Paid time off Free uniform Opportunity for quarterly bonuses