Key Holder

FLUENT

White Plains, NY

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JOB DETAILS

SALARY

SKILLS

Business Operations, Communication Skills, Continuous Improvement, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Establish Priorities, Healthcare, Healthcare Quality, High School Diploma, Industry Standards, Interpersonal Skills, Laptop PC, Leadership, Lift/Move 25 Pounds, Maintain Compliance, Medical Products, Multitasking, Needs Assessment, Office Equipment, Operational Support, Operations, Order Delivery, Organizational Skills, Patient Assessment, Patient Care, Patient Education, Patient Follow-up, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Retail, Sales, Store Closing, Store Opening, Team Player, Training/Teaching, Writing Skills

LOCATION

White Plains, NY

POSTED

Today

Key Holder About Fluent Fluent is a vertically integrated cultivator, processor, manufacturer, and retailer of premium medical cannabis products, serving patients across Florida, New York, Pennsylvania, and Texas. Our mission is to provide compassionate access to high-quality medical cannabis in a professional healthcare environment while delivering exceptional customer service. At Fluent, patient care is our highest priority. We are committed to maintaining industry-leading standards, fostering continuous improvement, and creating opportunities for professional growth. We seek motivated leaders who are passionate about supporting their teams, enhancing the customer experience, and contributing to our success in the medical cannabis industry. Position Summary As a Key Holder, you play a critical role in supporting daily dispensary operations while delivering an exceptional patient experience. You may be the first point of contact for patients entering the dispensary, helping create a welcoming environment and providing education on Fluent products and their safe use. Working closely with the store leadership team, you will assist patients in identifying products that best meet their needs, maintain operational excellence, and support store opening and closing procedures. Every interaction is an opportunity to build trust, strengthen patient relationships, and turn first-time visitors into loyal Fluent customers. Key Responsibilities Store Operations Perform opening and closing procedures accurately and efficiently. Ensure compliance with cash-handling policies and safeguard company assets. Open, close, secure, and monitor dispensary operations, including alarm activation and deactivation. Conduct daily inventory counts and batch inventory audits. Receive and process deliveries according to company procedures. Distribute and reconcile cash drawers. Maintain a clean, organized, and compliant dispensary environment. Assist with deliveries and operational tasks as needed. Patient Experience Deliver exceptional customer service in a fast-paced retail environment. Assess patient needs and recommend appropriate products using available resources. Educate patients on product offerings and the benefits of medical cannabis. Document customer interactions and actions taken. Resolve customer concerns and escalate issues when appropriate. Follow up on patient inquiries requiring additional research or support. Team Collaboration Foster a positive, inclusive, and team-oriented workplace culture. Communicate effectively with store leadership regarding operational updates and customer concerns. Support colleagues and contribute to overall store performance and patient satisfaction. Qualifications Required High school diploma or GED. Minimum of 2 years of sales experience. Minimum of 2 years of customer service experience. Previous experience as a Fluent Curator. Strong attention to detail and organizational skills. Proficiency in Microsoft Office applications. Excellent verbal and written communication skills. Professional, friendly, and customer-focused demeanor. Preferred Bachelor's degree. Previous dispensary or cannabis industry experience. Skills & Competencies Ability to multitask and prioritize responsibilities effectively. Strong problem-solving and decision-making abilities. Excellent time-management skills. Ability to maintain confidentiality and exercise discretion. Relationship-building and interpersonal skills. Collaborative team player with a positive attitude. Self-motivated, proactive, and adaptable in a changing environment. Physical Requirements Ability to stand and walk for extended periods. Frequent use of hands and arms to operate equipment and handle products. Ability to work on tablets, laptops, and desktop computers for prolonged periods. Ability to communicate effectively both verbally and in writing. Occasionally lift and move items weighing up to 25 pounds. Regular and reliable attendance is required. Work Environment This position operates in a professional retail dispensary environment and routinely uses computers, tablets, telephones, and other standard office equipment. Employees may be asked to assist in other areas of the business based on operational needs. Flexibility, teamwork, and a willingness to support overall company objectives are essential for success in this role. Schedule Full-time position. Flexible availability required, including evenings, weekends, and holidays as needed. Additional Requirements Must be at least 21 years of age. Must be legally authorized to work in the United States and provide proof of eligibility. Benefits Eligible full-time employees receive a comprehensive benefits package, including: Medical, dental, and vision insurance Paid time off (PTO) 401(k) plan Equal Employment Opportunity Fluent is an Equal Opportunity Employer committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, age, ancestry, marital status, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable law. Only candidates selected for further consideration will be contacted. ENGHP Salary $20.75 USD per hour5c143e31-5e48-4549-b638-05792d185386

About the Company

FLUENT

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