Cellular Telephone, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Marketing, Revenue Growth, Sales, Sales Management, Sales Strategy, Sales Support, Sales Training, Time Management, Up-Selling, Wireless Communications
Sky Nova, Inc., a sales and marketing firm, is seeking a Key Sales Representative for AT&T in Cleveland. You’ll be the one who helps customers see how cell phones, data plans, and fiber can enhance their daily lives. The Key Sales Representative initiates sales conversations, simplifies AT&T's offerings, and guides customers toward the right connectivity solution.
As a Key Sales Representative, your journey begins with an in-depth look at AT&T’s suite, from unlimited data to light-speed internet. You’ll learn to boost sales by guiding customers looking to upgrade their tech. Our training covers sales strategies and service coordination to help the Key Sales Representative manage every sales interaction with confidence.
Core Functions of the Key Sales Representative
- Provide sales guidance to customers exploring AT&T wireless devices, unlimited plans, and Fiber services, leading them toward informed purchase decisions.
- Educate customers on AT&T’s 5G capabilities and Fiber advantages in everyday language that supports sales conversations.
- Assist with device setup and account activation, creating a positive first impression that increases loyalty and future upgrade potential.
- Identify opportunities to upsell or cross‑sell AT&T solutions based on customer usage, household size, and connectivity needs.
- Maintain strong product knowledge to confidently present AT&T promotions, trade‑in deals, and bundled offers that drive sales.
- Follow up with customers to ensure satisfaction and uncover additional opportunities for device upgrades, plan enhancements, or Fiber installation.
Preferred Skills for the Key Sales Representative
- Strong time management skills while balancing outreach, enrollments, and follow-ups
- Confidence in presenting AT&T promotions, devices, and service plans
- Ability to support customer retention through consistent communication and service
- Positive attitude that contributes to strong customer relationships and sales results
- Detail-oriented mindset when assisting with enrollments, upgrades, and sales support