Keyholder (FT) - Somerset Collection

UNTUCKit, LLC
  • Troy, MI
    17 days ago

    Job Description

    We're looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

    If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment - we want to meet you!

    What You'll Do

    Drive Sales & Client Engagement

    • Lead by example in achieving and exceeding individual and store sales goals
    • Proactively engage customers, assess needs, and deliver personalized styling solutions
    • Build and maintain strong client relationships through effective clienteling and follow-up
    • Identify opportunities to cross-sell and upsell to maximize each transaction
    • Leverage product knowledge to confidently communicate value and drive conversions

    Lead the Sales Floor

    • Inspire and motivate associates to deliver high-performance selling behaviors
    • Create a dynamic, energetic, and results-focused sales culture
    • Coach team members in real time to improve selling techniques and client engagement
    • Execute UNTUCKit University training and reinforce daily performance conversations

    Deliver Operational Excellence

    • Open and close the store with accountability for results and standards
    • Maintain a visually compelling, sales-focused floor environment
    • Ensure stockroom organization supports selling efficiency
    • Monitor KPIs and contribute insights based on customer feedback and sales trends

    What You Bring

    • Prior retail leadership or keyholder experience
    • Proven ability to drive sales and influence team performance
    • Strong clienteling skills and a customer-first mindset
    • High energy, strong communication skills, and a passion for results
    • Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

    Numbers & Facts

    LocationTroy, MI
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    Skills

    • Coachingunmatched
    • Communication Skillsunmatched
    • Cross-Sellingunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer/Client Researchunmatched
    • Develop and Maintain Customersunmatched
    • Exceeded Sales Goalunmatched
    • Leadershipunmatched
    • Mentoringunmatched
    • Needs Assessmentunmatched
    • Performance Metricsunmatched
    • Retailunmatched
    • Retail Salesunmatched
    • Revenue Growthunmatched
    • Salesunmatched
    • Sales Supportunmatched
    • Store Closingunmatched
    • Store Openingunmatched
    • Up-Sellingunmatched
    • Website Conversionunmatched

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