Keyholder

The Keyholder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

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• Consistently achieves or exceeds monthly sales and KPI goals

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• Actively develops new clients by finding new ways to enhance and develop business

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• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients

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• Effectively captures client data for connecting with clients and building relationships

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• Completes outreach to connect with clients on a regular basis

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• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends

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• Upholds all brand values and relationship values

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• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business

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• Follows through and accomplishes multiple projects and store priorities in a timely manner

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• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

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• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients

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• Acts as the manager on duty when scheduled, to support all business functions

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• Ensures accuracy of all POS procedures

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• Understands and performs all POS functions accurately, professionally and within Company guidelines

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• Opens and closes the store - performing all tasks to Company standard and compliance

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• Resolves client issues and requests in an efficient manner and with a sense of urgency

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• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed

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• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards

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• Demonstrates high level of quality in work, attendance and appearance

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• Actively contributes to non-selling activities and loss prevention initiatives

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• Actively participates in Monthly Touch Bases

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• Attends all required Store Meetings

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• Maintains standards of store cleanliness and organization

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• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

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• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines

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• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives

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• Assists to ensure accuracy of Company in store promotions and merchandise markdowns

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• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving

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• Assists in maintaining compliance to all Company Policies & Procedures

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ADDITIONAL RESPONSIBILITIES:

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• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

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• Demonstrates high level of quality work, attendance and appearance

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• Adheres to all Company Policies & Procedures and Safety Regulations

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Adheres to local, state and federal laws

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• Additional responsibilities assigned by supervisor related to your position/department

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• Less than 20% travel may be required as necessary

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• Ability to be flexible and willing to work extended hours when necessary

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Education/Experience:

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• 2 - 5 years retail sales experience

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• Luxury experience preferred

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• Exemplary selling and clienteling skills

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• Computer skills: Word, Excel, Microsoft Outlook and POS systems