Do you love kids’ fashion, great deals, and creating a fun shopping experience? Join Once Upon A Child, North America’s #1 children’s resale franchise, where we make style affordable and sustainable for families every day.
We’re looking for an energetic, customer-obsessed Keyholder to help lead our team and deliver an amazing in-store experience. If you’re outgoing, detail-oriented, and excited by a fast-paced retail environment, this is the perfect opportunity to grow your skills and have fun at work.
Why You’ll Love Working With Us
- $250 Shopping Spree Hiring Bonus after 90 days (20+ hrs/week)
- Paid sick leave, holidays, and PTO
- Paid training + leadership development
- A supportive, inclusive team environment
- Real opportunities to grow into management rolesWhat You’ll DoAs a Keyholder, you help keep the store running smoothly and create a welcoming experience for parents, kids, and sellers.
You will:
- Lead assigned shifts—motivating the team, driving great service, and ensuring smooth daily operations
- Open and close the store, including key control, cash handling, and security procedures
- Greet customers, assist with shopping needs, and make product recommendations
- Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence
- Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays
- Support in-store events, promotions, and merchandising resets
- Operate the POS system for sales, buys, and returns
- Maintain store cleanliness and organization
- Support and coach team members to provide exceptional customer experiences
- Jump in wherever needed—teamwork is everything here!
Who Thrives in This Role
We’re looking for someone who is:
- Friendly, outgoing, and excited to help people
- Passionate about kids’ fashion, resale, and sustainability
- A strong multitasker who stays upbeat in a fast-paced environment
- Organized with excellent attention to detail
- A natural leader—reliable, proactive, and comfortable directing a shift
- Great at communication and customer engagement
- Able to work a flexible schedule (weekends + some holidays required)Qualifications
- 1+ year of retail, customer service, or shift-lead/keyholder experience
- Proven leadership skills and comfort handling cash procedures
- Strong communication and interpersonal skills
- Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks
- High school diploma or equivalent preferred
Ready to Join the Fun?
If you’re excited to build retail experience with a brand parents love, we’d love to meet you! Apply today and join a team that values creativity, sustainability, and great customer service.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Once Upon A Child Team
Career Match Quiz
- Do you know who Bubble Guppies, Dora or Diego are?
- Can you open with one hand a double convenience stroller?
- Can you talk on the phone, change a diaper and get a grade-schooler out the door all at the same time?
- Do you enjoy working alongside fun, energetic, team-oriented people?
- Do you like getting great discounts on kids’ stuff?
Perfect Match
If you answered “yes” to most of these questions, we’d love to meet you.
At Once Upon A Child, we offer:
- Full and part-time positions
- Competitive pay
- Flexible schedules that complement your busy life
- A great employee discount