KFAC Patient Access and Administrative Specialist

Title: KFAC Patient Access and Administrative Specialist

Employee Classification: Patient Access Specialist

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Col of Publ Affairs & Hlth Sci

Department: UNT-Autism Center-132710

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Department Summary

The College of Public Affairs and Health Sciences (PAHS) at the University of North Texas prepares graduates to address complex social issues such as aging, disability, disaster management and recovery, criminal justice, health disparities and public safety, and find solutions to challenges in public administration, public and mental health, exercise physiology and urban design.

We have nine academic departments with undergraduate and graduate programs, the Kristin Farmer Autism Center, the Center for Public Management, the UNT Speech and Hearing Center, the UNT Work Inclusion and Supported Employment (UNTWISE) program, UNT ELEVAR, and several professional development and clinical training programs to facilitate careers to address a global society.

Drawing on UNT's trail blazing heritage as the first graduate program in the nation to be accredited by the Association for Behavior Analysis, and housed in UNT’s College of Education, the UNT Kristin Farmer Autism Center (KFAC) provides clinical services to support learning, development, community participation, and quality of life of individuals on the autism spectrum. In addition to taking excellent care of children with autism and their families, KFAC is equally committed to helping young professionals build careers in autism (incl. UNT students from many academic departments and programs), and conducting research to help scale evidence-based practices in community settings.

Position Overview

The UNT Kristin Farmer Autism Center (KFAC) Patient Access and Administrative Specialist supports daily clinic operations through scheduling and intake coordination, front desk management, client record management, and administrative support. Responsibilities include managing intake inquiries and responding within established timelines; logging and following up on phone inquiries; coordinating communication with families and clinical staff; collecting and logging copays and payments received; maintaining positive client-family relationships; and supporting continuity of care coordination across clinical teams. The role requires strong organizational skills, professionalism, attention to detail, discretion, and the ability to manage multiple responsibilities within a fast-paced clinical environment while maintaining effective communication and administrative support functions.

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

* Ability to multi-task in a busy environment while maintaining professional composure.
* Skilled in consistently completing assignments on time, accurately and with attention to detail.
* Excellent customer service and strong communication skills.
* Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

Bachelor's Degree

Required License/Registration/Certifications

Job Duties

• Oversee front desk operations * Post front desk schedules at least 10 days in advance * Manage schedule changes * Ensure front desk staff are appropriately trained * Ensure completion of daily front desk responsibilities.
• Manage clinic access procedures, guest badge processes, and visitor entry coordination. 
• Support the maintenance of accurate client records, documentation workflows, and routine inventory tracking and supply coordination. 
• Manage day-of client scheduling adjustments and coordination according to established clinic procedures, particularly in response to staff call-outs or operational changes; and assist with day-to-day clinic operations necessary for the efficient functioning of the center. 

Physical Requirements

Communicating with others to exchange information.
Lifting and Moving objects up to 20 pounds.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday, 8 a.m. to 5 p.m.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Resume and cover letter required

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.