Job Summary: Campbell Kia of Missoula is looking for a service advisor to join our team! As a service advisor you will check service customers in, review work being performed, and provide a customer focused approach to the service process with updates, advice, and briefing. This job is great for someone who enjoys engaging with our community, building relationships, and looking for a flexible schedule allowing for 3 day weekends.
Benefits
- Flexible 4 / 10 work schedule
Competitive Compensation Package (Base + Commission: Historical advisor average pay $80,928)
Medical, Dental, Vision and Life Insurance
IRA Assistance Plan
Paid Time Off
Paid Training
Opportunities for Growth
Employee Discounts on Vehicle Purchase, Parts, Service and More
Responsibilities
Greet customer warmly and assess reason for visit
The Service Advisor/Writer is responsible for the entire customer service experience
Generate estimates, suggest services and advise of any current promotional products/services
Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
Communicate to the customer on targeted completion time
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
Document repair and maintenance changes on repair order
Resolve customer complaints and questions
Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
The Service Advisor will maintain Customer Service Index (CSI) ratings as set by dealership service manager
Qualifications
Experience is required (1 years)
Minimum high school diploma or GED equivalent
Excellent customer service skills
Strong written and communication skills
Consistent and stable work history
Valid driver’s license and clean driving record
Professional appearance and work ethic
Great organizational skills
Ability to read, write and speak English fluently
- Prior experience with Tekion DMS preferred but not required
Resume must be uploaded, and online assessment completed for immediate consideration
Applicants must pass pre-employment testing to include background checks, MVR, and drug screen
About Us: Campbell Auto is a fourth- generation company, family-owned and operated with beginnings that go back to 1974. We are Community-driven and have had the privilege of partnering with over 2 dozen non-profits. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.