Kindness Team Captain

About Timeless Select LLC

Timeless was founded in 2013 with the vision of creating a Leading Lifestyle Brand around Cannabis products that are efficient, safe & discreet to use. Our passion for R&D and Brand building has led Timeless to be one of the most innovative brands in the market. 

Community, Culture, and Legacy are the building blocks of what we do at Timeless. We always have and will continue to work with local businesses, artists, charities, and dispensary partners to support the movements that we believe impact our industry and world for the better. 

About the role

The Kindness Team Captain creates a unique interaction between our customers, budtenders, and retail partners in support of sales execution, market growth, and industry dominance. Oversee the daily operations of the Kindness Team, scheduling, leading and demonstrating Kindness Team training, mission and values. Communicating field information to the Field Marketing Manager. Leads budtender education and is a reliable source of information on all things Timeless & its house of brands.

Always greeting patients and dispensary staff with a smile and making the member feel comfortable and cared for. Ensuring patient satisfaction and being personable. Always making the patient and dispensary staff feel like their every need has been met and that their experience will be smooth and seamless. Have the ability to handle any situation with patience and professionalism. ­

Communicate with all necessary departments easily using company procedures. Must work as a team with everyone and be able to ensure flow and transparency throughout the company. Follow the chain of command set in place when questions or issues evolve.

Responsibilities

• Assists with daily operations and communication with the Kindness Team
• Assists with scheduling Kindness Team for ISAs, Blitz, 3rd party & Timeless Branded Events, Trainings & Budtender Educations
• Communicates info, data & questions that come directly from the field
• Assists with updating Budtender Education Presentations, Facilitating budtender educations in the field, executing first class interactive budtender educations with our partnered dispensaries
• Assists with leading trainings in the field
• Sorts and files all Kindness Team Field recaps - communicated key takeaways to Kindness Team Manager
• Assists in organizing photos from events & recaps and upload them to the drive - sends key photos to Kindness Team Manager
• Helps organize and coordinate merchandise inventory & promotions before and after each ISA, Blitz, Budtender Ed, etc. 
• Organizes monthly marketing collateral and preps for delivery as well as assigning travel routes
• Assists with preparation and delivery of monthly Budtender incentives
• Exemplifying the Timeless and its house of brands' in-store experience
• Ensuring the Kindness Team is dressed according to brand and following brand policy and dispensary interaction.
• Assists in managing field data and organizes monthly training with the Kindness team
• Leads field training of Kindness Team members with positive intent, striving to make the Timeless Kindness Team the best it can be.
• Engage patients and dispensary staff as the face of Timeless and its house of brands with knowledgeable insights about our products and promotions.
• Ensure the Timeless brand inside the dispensary reflects Timeless Brands' merchandising strategy and standards.
• Be aware of customer flow and staff brand engagement.
• Open communication with Kindness Team Manager and Kindness Team.

Candidate Qualifications

Skills

• Strong leadership qualities – leads by example
• Self-starter, self-motivated
• Operates with a sense of urgency
• Organized & strong attention to details
• Exceptional customer service and communication skills
• Passionate about Timeless and the Cannabis Industry
• Exceptional time management skills
• Respectful, responsible, trustworthy

Experience

• 1-2 years experience managing teams
• 2 years experience in a similar hospitality role

Educational Background / Certificates

• Associates Degree in a related field of study (preferred) 

Additional Qualifications

• Ability to work 40-hour weeks with opportunities for overtime
• Reliable transportation
• Valid state-issued ID

Physical Demands: (The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job)

• Must occasionally lift and move up to 50 pounds
• Must be able to perform all duties on their feet during a 4-hour up to a 12-hour shift.

Full-Time Benefits

Insurance Benefits: (available on the 1st of the month following 60 days of employment)

• Health Insurance (company sponsors up to 50% of employee premiums)
• Dental Insurance (company sponsors up to 50% of employee premiums)
• Vision Insurance (company sponsors up to 50% of employee premiums)
• Long Term Disability
• AD&D Life Insurance
• Critical Illness
• Hospital Indemnity
• Accident Protection Plan
• $50,000 Company-Provided Basic Life Insurance

Time Off Benefits: 

• A minimum of 10 paid holidays each calendar year
• Sick time - available after 90 days of employment
• Vacation time - available after 1st year of employment 
• Paid Parental Leave - available after 1st year of employment

Bonus Opportunities

• Performance-Based Bonus (pro-rated for full-time start date)
• Employee Referral Bonuses - eligible after 90 days of employment

Additional Perks:

• Employee discount on website merchandise
• Positive Cannabis Culture