Kitchen & Bath Sales Coordinator
Who We Are
Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania.
What We Do
Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion.
Benefits that Matter:
• Generous Paid Time Off • Paid Holidays • Performance Incentive Bonus • Medical Insurance (Dental & Vision) • Career Opportunities for Advancement • 401K Plan with Both Traditional and Roth Options Available • Employee Discount • Recognition and Rewards for a Job Well Done!
Summary: The Kitchen and Bath Sales Coordinator (Facilitator) position is responsible to assist all areas of the sales transaction. The position provides service and support to customers and the retail location Kitchen and Bath Salesperson staff.
Essential Duties and Responsibilities:
• Accepts order or quote specifications from customers or Kitchen & Bath Salesperson, either in person, on the telephone, or via a listing. • Enters customer orders or lists as load tallies or quotes on the In-store system. • Verifies material on-hand with required ship dates and notifies appropriate location personnel to acquire materials. • Schedules the delivery of customer orders. • Maintains customer quote files. • Prepares and completes return tallies/refunds. • Communicates with customers and Kitchen & Bath Salesperson regarding inventory status and price. • Performs as a liaison between the Kitchen & Bath Salesperson and customers to resolve problems or complete customer service requirements. • Services walk-in customers in the contractor sales area. • Assists estimators with customer specifications. • Communicates with Kitchen & Bath Salesperson and center management opportunities to improve service. • Coordinates with the Receiving Clerk for the shipment of received special order merchandise. • Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Location Manager. • Knows and practices safe and proper lifting, carrying and material maneuvering practices.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong organizational skills • Excellent analytical, reasoning and judgment as to quickly resolve customer service issues. • Detail oriented. • PC/data entry skills. • Knowledge of basic math concepts as to calculate board footage conversion and delivery order weight. • Two to Three years' experience in the customer service industry. • Excellent communication skills with a strong aptitude for customer service.
Physical Demands / Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is regularly required to talk and hear. • Specific vision abilities required by this job include normal vision. • The noise level in the work environment is quiet to noisy. • While performing the duties of this job, the employee is almost always exposed to outside weather conditions. • The employee in this job is frequently required to lift and carry for a moderate distance item over 25 pounds.
Founded in 1927, Lezzer Lumber has since remained a leader in the building supply materials industry. Lezzer Lumber celebrating 90 years in the industry, has grown over the last nine decades into one of the 50 largest retailers in the entire country, let alone Pennsylvania, where our 11 retail stores and three commercial door facilities and truss manufacturing plant are all located. Lezzer Lumber has always been family owned and is currently operating under the third generation of Lezzer’s. Through the years one thing has never changed, our commitment to providing quality products to our customers. Lezzer employees are specifically trained to understand the importance of customer service, therefore Lezzer employees strive to meet the needs of their customers, going above and beyond the call of duty to ensure satisfaction. Our employees have a wealth of knowledge that our customers have come to rely on for order accuracy and job completion. Our employees have contributed immensely to the success and longevity of our business with their own dedication to the quality assurances Lezzer Lumber guarantees. Whether you visit Lezzer Lumber first or last for your next project, you will see the difference in our approach. Lezzer Lumber will assist you every step of the way, helping create quotes, materials lists, managing orders, invoices and deliveries. Stop in one of our showrooms and see the difference for yourself. It is the mission of Lezzer Lumber to be the preferred supplier of building materials for all customers by providing quality materials, a knowledgeable staff and exceptional customer service at a far and competitive price.