Kitchen Operations Manager - Bilingual in Spanish a Must

Chick-fil-A

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Clinton Hill In-LineKitchen Operations Manager - Bilingual in Spanish (a Must)

Full-time Part-time High School Degree $27.00 - 30.00 per hour Immediate Openings

Description: The Operations Manager (OM) will work directly with the Senior Operations Manager, Director of Operations, and other members of the leadership team to execute strategies that focus on delivering world-class hospitality and crave-able food while adhering to all Chick-fil-A standards. While being an ambassador of the brand, the Operations Manager will also work closely with other leaders, such as the Catering manager and catering team, to help grow the brand in Brooklyn, NY. The Operations Manager is responsible for coaching the behaviors and providing accountability to all Team Leaders and Team Members who work for the organization. Those behaviors include customers first, working with a sense of urgency to improve our speed of service, and ensuring all Chick-fil-A training and procedures are followed.

The Operations Manager has the responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required.

You must be a minimum age of 21+ years old and have a NY food handlers permit for this job.

NOTEWORTHY BEHAVIORS:

• Quick to connect • Fluent • Fast-talking • Lively • Enthusiastic • Proactive • Takes initiative • Competitive • Driven to get things done • Positive response to pressure

Job Skill Behaviors:

Demonstrates core values:

• Honesty - Own your mistakes, learn and grow from them
• Integrity - Do the right thing because it's the right thing to do. Who are you when no one else is looking?
• Commitment - Make a promise to give 110% always. Never give up
• Pursuit of Excellence - In all things you do, do them with honor, dignity, and respect. Be the BEST
• Have a Winning attitude
• Customers First
• Hustle & Drive
• Optimistic
• Seeks Continuous Improvement and development
• Strong Work Ethic and High-Performance
• Availability to open and close our restaurant, flexibility
• Ability to open and close the restaurant effectively
• Welcoming to feedback, Self-motivated, and can motivate others
• Ability to coach and develop others; continuous improvement
• Ability to solve problems and make quick decisions when necessary
• Take initiative and ownership of the shift, especially in the absence of a manager
• Can delegate when needed
• Has awareness (360 degrees, head on a swivel)
• Servant Leader, team-oriented with a passion for people and world-class service
• Well-organized manager with excellent verbal, written, and electronic communication skills
• Ability to work efficiently and keep calm under pressure
• Work long hours in a stressful environment

SUMMARY: The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm are the keys to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people.

MEASURING SUCCESS:

1. Customer Comments - positive and negative
2. Improvement in scores Quality Improvement Visit (QIV) - Product and Production Environment - Service and Kitchen areas must be clean at all times (fresh sanitizer water, clean floors, and handwashing sinks)
3. Daily S.A.F.E Assessment - Ensure that S.A.F.E assessments are completed daily - follow up with team members and corrective actions - communicate with the training coordinator and team leaders regarding retraining team members
4. Food Cost/Inventory Management - Positive Food Cost Gap - Work with team members and managers to follow all policies and recipes 1) Accurate tracking of waste 2) EVERYTHING is rung-up on POS system (waste, re-makes, etc…) 3) Portion Control (Prep, Waffle fries, desserts)
5. Labor Cost Management - Daily Labor Percentage & Productivity Rate Range
6. Shift management, Task completion, daily operations completed
7. Evaluations from Directors and Operator
8. Accountability among managers and leadership team (peer-to-peer feedback)
9. Team member feedback
10. Completion of action items following a leadership meeting
11. Training and Education

EDUCATION:

• High School Diploma or equivalent, Bachelor's Degree plus

WORK SCHEDULE AND SECONDARY RESPONSIBILITIES:

• Hours are not guaranteed but are predictably assigned in accordance with the NYC Fair Work Week Law.
• Hours are subject to change based on business needs and are assigned based on an individual's availability, work performance, and dependability.
• Can work a minimum of 35 hours a week, but not more than 45 per week *It is the employee's responsibility to monitor weekly hours. Any unapproved overtime is subject to disciplinary actions and/or termination
• Must be available to work on Saturdays
• When multiple leaders are scheduled for a shift, the manager may have to assume the responsibilities of a regular team member.

WORK ENVIRONMENT: The work hours can be long and physically demanding, so employees may find the job tiring. The restaurant environment is likely to be noisy and busy, which can all be stressful. Managers and other members of the leadership team are also on their feet for most of the shift, so comfortable shoes need to be worn, and the job is not suitable for anyone with back problems. Stamina and physical strength are also important, as employees are expected to lift and carry heavy items regularly (at least 25 lbs). Leaders may be expected to start work very early or work at night. Team morale and positivity are very important and a part of the Chick-fil-A culture.

SUPPLEMENTAL PAY, BENEFITS, AND SCHEDULE:

• Bonus pay
• Benefits
• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement
• Other

CHICK-FIL-A - CLINTON HILL IN-LINE: 809 Atlantic Ave, Brooklyn, NY, 11238 Apply

NOTICE: This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.