Kitchen Operations Manager
WonderWorks
Orlando, FL
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Amusement Parks, Analysis Skills, Budget Management, Budgeting, Cash Management, Coaching, Cook Dishes, Cost Control, Customer Relations, Customer Support/Service, Disciplinary Action, Expense Tracking, Financial Transactions, Food Quality, Food Services, Food and Beverage Industry, Hospitality and Tourism, Human Resources Management, Inventory Management, Lift/Move 100 Pounds, Mathematics, Menu Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Operations, Operations Control, Operations Management, Operations Processes, Physical Demands, Presentation/Verbal Skills, Pricing, Profit & Loss, Purchase Orders, Purchasing/Procurement, Quality Management, Quality Metrics, Records Management, Regulations, Restaurant, Retail, Sales, Sanitation, Service Delivery, Show Control, Team Lead/Manager, Team Player, Time Management, Transaction Processing/Management, Writing Skills
LOCATION
Orlando, FL
POSTED
Today
WonderWorks Orlando is seeking a customer-focused, team-oriented individual with high energy and a passion for delivering superior guest service. If you are passionate about food and beverage, and enjoy creating memorable guest experiences, and thriving in a dynamic and fast-paced environment, our Kitchen Operations Manager position may be a great fit for you!
- Salary from $52,500+ Paid Out Weekly Every Friday
- Paid Time Off, Medical, Dental, Vision, Life & Disability, FSA, 401k plans available
- Complimentary Tickets to over 50+ State and local attractions
- Discounts on Hotel, Restaurants, and More
Who we are:
WonderWorks is an indoor amusement park for the mind with 35,000 square feet of edu-tainment! The attraction combines education and entertainment with more than 100 hands on exhibits that challenge the mind and spark the imagination. WonderWorks houses Orlando’s longest-running dinner show! The Outta Control Magic Dinner Show is an interactive, entertaining, and hilariously funny dinner show. A one-of-a-kind entertainment experience with non-stop laughter and engaging audience participation. The dinner includes unlimited fresh, hand-tossed cheese and pepperoni pizza, salad, beer, wine, soda and dessert.
Joining our team:
At WonderWorks, we take great pride in our community, and in putting a smile on our guests’ faces through education, fun, and – of course – delicious food! The menu we are so proud of starts with the expertise of our team members, and especially those on our Operations and Food & Beverage teams!
Responsibilities:
- Provides exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
- Understands & manages Guest Services, Retail, & Food & Beverage processes as needed on shifts
- Estimates food and beverage costs and requisitions or purchases supplies
- Confers with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations
- Inspects food and food preparation to maintain quality standards and sanitation regulations
- Investigates and resolves food quality and service complaints
- Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations
- Supervises team members, from interviewing to recognition to counseling to exits
- Assigns and coordinates work of employees to promote the efficiency of operations
- Directs preparation of foods and beverages
- Inspects food service facilities to ensure that equipment and buildings meet the requirements of state and local health laws and internal regulations
- Analyzes information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations
- Contact vendors and suppliers as needed to ensure product delivery/availability
- Place orders for items needed to operate effectively
- Complete monthly profit and loss to maintain an effective food cost
- Ongoing monitoring of food costs and changing pricing as needed
- Ensures the facility maintains a safe and clean environment for all team members and guests
- Manages inventory, stock, and reorders food and merchandise as needed for business to run smoothly
- Effectively trains, manages and empowers team members to provide optimal food and guest service
- Coaches employees and administers disciplinary action or performance plans in cooperation with HR and/or General Manager as applicable
- Inspects operations procedures to maintain quality standards and sanitation regulations
- Investigates and resolves item quality and service concerns
- Addresses scheduling needs as applicable
- Supervises conduct, internal control, cash management, financial records, deposits, and payments on shift
- Provides operational support for group and special events as requested
- Perform other duties as assigned
Qualifications:
Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)- Qualified candidates must be willing to work a flexible schedule of 12pm-8pm, and/or 2pm-10pm. This position requires the ability to work any shift weekend including nights, weekends, and holidays.
- Cash-handling experience and basic mathematical skills, as needed to make change
- Ability to comprehend written and verbal communication
- Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success- 1+ years of food and beverage experience supervising/leading a team in a kitchen setting
- Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
Physical Demands:
- Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
- Ability to lift and/or move up to 100 pounds
WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
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