A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are ensuring we adhere to excellence in food safety and quality and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
At Chick-fil-A, the Back of House Team Leader role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Back of House Team Leader Responsibilities:
- Uphold highest level of food safety standards
- Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
- Be knowledgeable of the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
- Stock kitchen inventory as needed
- Keep the kitchen neat, clean and orderly at all times
- Keep up-to-date with new products rolled out by Chick-fil-A
- Work safely around kitchen equipment and report any maintenance issues to Leadership
- Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
- Complete all opening or closing tasks as assigned
- Adhere to Chick-fil-A rules and dress code at all times
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Excellent communication skills, both written and spoken
- Other duties as assigned
Qualifications and Requirements:
- Exceptional leadership ability
- Exceptional interpersonal relationship skills
- Exceptional communication skills
- Strong computer skills
- Strong organizational skills
- Ability to thrive in a fast-paced environment
- Competitive Drive
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Takes Initiative
- Committed to being a positive impact on team members and guests
- Reliable transportation
- Works well independently and in a team environment
- Be willing and able to work a flexible schedule
- Have the ability to lift and carry 40-55 lbs on a regular basis
- Have the ability to stand for long periods of time
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- 10 hour shift