Knowledge Management Analyst

 
About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
 
Position Details:
Title: Knowledge Management Analyst
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location: Palo Alto, CA
Shift: 1^st
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO 
Compensation: $37.00/HR
 
Position Overview

Key Responsibilities

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices to improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics related to content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.

Required Skills

• Strong organizational, analytical, and problem-solving skills with the ability to manage detailed information accurately.
• Working knowledge of knowledge management, document management, content governance, and information lifecycle principles.
• Experience using SharePoint, Microsoft Teams, content management systems, document repositories, or similar collaboration platforms.
• Understanding of metadata, taxonomy, naming conventions, search optimization, records retention, and content quality standards.
• Ability to create, maintain, and improve business documentation, including SOPs, job aids, process maps, FAQs, and training resources.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook.
• Strong written and verbal communication skills, with the ability to translate complex information into clear, user-friendly guidance.
• High attention to detail and the ability to prioritize multiple tasks, deadlines, and stakeholder needs.
• Ability to collaborate effectively with cross-functional teams, subject matter experts, and business users.

Preferred Qualifications

• Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.
• Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment.

 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC.  On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
 
JD# 26-01400