Knowledge Management Engineer

ECS Federal LLC

Washington, DC

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Content Development, Content Structure, Customer Experience, Customer Support/Service, Decision Support, Field Trials, Identify Issues, Information Retrieval, Internet Security, Knowledge Base, Knowledge Engineering, Knowledge Management, Knowledge Repositories, Metadata, Microsoft SharePoint, Onboarding, Operational Audit, Operational Support, Operations Planning, Problem Solving Skills, Quality Management, Release Notes, ServiceNow, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Maintenance, Team Player, Top Secret Clearance, Web Interface
LOCATION
Washington, DC
POSTED
30 days ago

Everforth ECS is seeking a Knowledge Management Engineer to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.

The Knowledge Management Engineer builds and governs enterprise knowledge management capabilities that equip WDP mission stakeholders with fast, accurate, and intuitive access to the information needed to operate effectively across classified and unclassified environments. This role directly supports WDP's customer experience objectives by delivering AI-assisted content tools, structured self-service resources, and disciplined content governance that reduce Tier-1 ticket volume and accelerate operational readiness across the DoW enterprise.

  • Builds and maintains enterprise knowledge management capabilities supporting mission stakeholders across multi-enclave environments used for defense analytics programs such as War Data Platform (WDP) Core Integration, Joint All-Domain Decision Support, and headquarters-level operational planning systems.
  • Develops structured knowledge repositories using SharePoint, Confluence, and ServiceNow Knowledge Base modules, applying controlled vocabulary design, content classification, metadata tagging, and lifecycle governance to organize standard operating procedures, instructional guides, frequently asked questions, and troubleshooting materials.
  • Implements artificial intelligence-assisted content generation and recommendation tools to surface relevant guidance, accelerate issue resolution, and reduce Tier-1 ticket volume.
  • Configures self-service portals, graphical interfaces, and automated search experiences to improve user navigation, reduce cognitive load, and align with customer experience design objectives.
  • Coordinates with onboarding teams, access management personnel, platform engineers, cybersecurity specialists, and data operations teams to validate content accuracy, incorporate new workflows, and reflect evolving system behaviors.
  • Conducts analytics on knowledge base utilization, search failure rates, article helpfulness scores, and self-service resolution percentages to identify gaps, develop new material, and improve content quality.
  • Supports operational continuity by producing release notes, change summaries, quick reference guides, and mission updates following major system upgrades or capability deployments.
  • Participates in customer engagement sessions, training events, and user community forums to gather feedback and integrate field insights into knowledge artifacts.
  • Delivers increased operational readiness, faster information retrieval, and higher service desk efficiency through disciplined knowledge engineering practices and mission-aligned content development.
  • Performs other duties as assigned.

About the Company

E

ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/