Knowledge Management Program Manager

Job Title: Knowledge Management Program Manager
Location: Remote (EST)
Job Type: W2 Contract (chance to go direct)
Expected hours per week: 40 hours per week
Schedule: 8am-5pm EST hours
Pay Range: $50-53 an hour 
Job Description:

We are seeking an experienced Knowledge Management Program Manager to lead the development, governance, and optimization of a centralized knowledge management ecosystem. This role will be responsible for creating a single source of truth for customer-facing and internal content while driving information quality, accessibility, and consistency across multiple teams. 

Responsibilities

• Lead the strategy, organization, and governance of enterprise knowledge repositories. 
• Collaborate with cross-functional teams and external partners to gather, organize, and maintain knowledge assets. 
• Establish and maintain content governance standards, database hygiene processes, and quality controls. 
• Review, update, and retire outdated content to ensure information remains accurate and accessible. 
• Monitor knowledge base effectiveness through usage metrics, content quality measurements, and findability analytics.
• Facilitate stakeholder meetings and provide recommendations for continuous improvement. 
• Support the development of scalable processes that improve knowledge sharing and operational efficiency. 

Required Qualifications

• 5+ years of experience in Knowledge Management, Content Operations, Information Management, Documentation Management, or a related field. 
• Strong program or project management experience.
• Experience developing and maintaining knowledge bases, content repositories, or information management systems. 
• Excellent communication, stakeholder management, and cross-functional collaboration skills. 
• Ability to organize complex information and establish governance processes. 

Preferred Qualifications

• Bachelor's degree or equivalent experience. 
• Experience in renewable energy, telecommunications, banking, insurance, healthcare, or other highly regulated environments. 
• Background in customer support operations, content governance, or information architecture. 

Top Skills

• Program Management 
• Knowledge & Information Management 
• Technical Communication

Benefits: 80 hours paid time off, medical insurance contributions, dental vision and our 401k retirement savings plan
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