Knowledge Management Specialist, Process Excellence & Transformation, WFS

Amazon

Seattle, WA

JOB DETAILS
SKILLS
Automation, Content Management, Content Management Systems (CMS), Corrective Action, Cross-Functional, Documentation, Documentation Standards, Editing, Government Organizations, Knowledge Base, Knowledge Management, Leadership, Metrics, Microsoft Office, Microsoft Product Family, Policy Development, Risk Management, Source Code/Configuration Management (SCM), Standard Operating Procedures (SOP)
LOCATION
Seattle, WA
POSTED
30+ days ago
Description We are seeking an experienced professional to join our team as a Knowledge Specialist, supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 + WFS team members across multiple teams, including CAT, Field Optimization, and Field Leadership. The Knowledge Management Specialist owns the creation, maintenance, and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate, current, and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards. Key job responsibilities Own and govern the organization's documentation infrastructure including SOP creation, version control, and retirement. Design and map end-to-end workflows that drive operational consistency and automation readiness. Identify recurring failure patterns and escalate systemic risks with data-backed corrective actions. Develop structured communications that support change adoption across cross-functional teams. Partner with subject matter experts to translate tribal knowledge into standardized, consumable content. Establish and track success metrics including SOP adoption rate and systemic risk mitigation. Influence process owners to implement documentation standards without direct authority. Conduct root cause analysis on documentation gaps that contribute to operational defects. Proactively audit knowledge bases to prevent outdated or inaccurate content from scaling. Basic Qualifications - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Knowledge of Microsoft Office products and applications - Experience using content management systems and content tools - Experience authoring, editing, and publishing headless content in a content management system Preferred Qualifications - Experience developing policies and supporting documentation - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, Tempe - 64,300.00 - 112,500.00 USD annually USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually USA, WA, Seattle - 80,400.00 - 112,500.00 USD annually

About the Company

A

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles