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Skills
- Amazon Web Services (AWS)unmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Artificial Intelligence (AI)unmatched
- Authenticationunmatched
- Business Analysisunmatched
- Call Center Integrationunmatched
- Call Centersunmatched
- Cloud Computingunmatched
- Computer Programmingunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Conversation Engineunmatched
- Cross-Functionalunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Service Toolsunmatched
- Data Processingunmatched
- DevOpsunmatched
- Documentationunmatched
- GCP (Good Clinical Practices)unmatched
- Genesys Solutionsunmatched
- JSONunmatched
- Javaunmatched
- JavaScriptunmatched
- Jenkinsunmatched
- Microservicesunmatched
- Microsoft Windows Azureunmatched
- Middlewareunmatched
- MySQLunmatched
- Natural Language Processing (NLP)unmatched
- NoSQLunmatched
- Node.jsunmatched
- OAuthunmatched
- Performance Tuning/Optimizationunmatched
- Python Programming/Scripting Languageunmatched
- REST (Representational State Transfer)unmatched
- Requirements Managementunmatched
- SOAP (Simple Object Access Protocol)unmatched
- Scripting (Scripting Languages)unmatched
- Security Assertion Markup Language (SAML)unmatched
- Server Programming/Applicationsunmatched
- Systems Administration/Managementunmatched
- Technical Writingunmatched
- User Experience Design (UXD)unmatched
- User Interface/Experience (UI/UX)unmatched
- Voice Chatunmatched
- Voice Response Systemsunmatched
- XML (EXtensible Markup Language)unmatched
Description
Job Title : Kore.AI Developer
Location : Remote
Role Type: Open for Contract and Full time
Job Description:
Preferred /Good-to-Have Skills
Location : Remote
Role Type: Open for Contract and Full time
Job Description:
- Kore.ai Bot Development
- Design, develop, and deploy conversational bots using the Kore.ai XO Platform (Dialog Tasks, Node Flows, NLP configuration, BotKit SDK, Webhooks, Event Handlers).
- Build and configure conversational flows, entities, intents, tasks, and dialog orchestration.
- Develop custom server-side logic for bots using Python or Java, including fulfillment scripts, API integrations, and middleware logic.
- Optimize NLP performance by training utterances, improving intent accuracy, and tuning AI models.
- Implement IVR, voice, chat, and omnichannel bot experiences leveraging Kore.ai s multichannel capabilities.
- Lead and represent Tech Team in Client calls and support solution and design discussion.
- Integrations & Backend Development
- Build robust REST and SOAP service integrations between Kore.ai and enterprise platforms (CRMs, CCaaS, internal APIs, databases).
- Develop custom middleware components using Python or Java for advanced processing, data enrichment, and orchestration.
- Implement authentication frameworks (OAuth2, JWT, API Keys, etc.) for secure integration with client systems.
- Support integration with contact center platforms (e.g., NICE CXone, Genesys) where applicable.
- Platform Configuration & Deployment
- Configure bot lifecycle management, versioning, environment promotion, and CI/CD pipelines for bot releases.
- Implement conversation logs, analytics, and monitoring capabilities to measure bot performance.
- Work closely with UI/UX teams for designing conversational experiences, prompts, and persona alignment.
- Requirement Analysis & Documentation
- Collaborate with product owners, business analysts, and stakeholders to gather functional and non functional requirements.
- Participate in solution design workshops and translate requirements into technical specifications.
- Prepare technical documentation: architecture diagrams, API contracts, flow diagrams, and deployment guides.
- Team Collaboration
- Ability to work independently and as part of a distributed, cross-functional team and business users to ensure smooth delivery.
- Technical Skills
- 2 5+ years of hands on experience developing bots on the Kore.ai XO Platform.
- Strong programming experience in Python and Java (mandatory).
- Expertise in building integrations using REST/SOAP APIs.
- Good understanding of conversational AI concepts: NLP, intents, entities, dialog design, sentiment analysis.
- Experience with bot orchestration, event handling, webhooks, and bot lifecycle management.
- Knowledge of JSON, XML, MySQL/NoSQL, and cloud environments (AWS/Azure/GCP preferred).
- Understanding of authentication protocols (OAuth, SAML, JWT, Basic Auth).
Preferred /Good-to-Have Skills
- Experience integrating Kore.ai with contact center systems such as NICE CXone, Genesys, or Five9.
- Experience on working in Agentic AI.
- Working knowledge of Node.js or JavaScript for BotKit extensions.
- Exposure to CI/CD tools such as Jenkins, GitLab, Azure DevOps.
- Familiarity with microservices architecture.
Numbers & Facts
| Location | Dallas, TX (Remote) |
| Industry | Computer/IT Services |
| Salary | $75–$77 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.apolisrises.com/ |
Benefits
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
About Company
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.