Korean Bilingual Business Systems Analyst AO7177469
BTI Solutions
Plano, Texas
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JOB DETAILS
SKILLS
Analysis Skills, Business Administration, Business Analysis, Business Solutions, Communication Skills, Consumer Electronics, Corrective Action, Cross-Functional, Customer Experience, Documentation, English Language, Genetics, Korean Language, Leadership, Maintain Compliance, Operational Audit, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Regulations, Requirements Management, Stock Keeping Unit (SKU), System Integration (SI), Systems Administration/Management, Systems Analysis, Team Lead/Manager, Time Management, Usability Testing
LOCATION
Plano, Texas
POSTED
16 days ago
Korean Bilingual Business Systems Analyst AO7177469
Top skills:
-Process Improvement
-Business Analysis
-Usability Testing
Schedule: Fully onsite
KEY RESPONSIBILITES/REQUIREMENTS:
Position Summary
We are seeking an experienced Operations Manager to oversee and optimize the operational processes for the MX Care+ team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.
Roles & Responsibility
• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Acts as liaison between IT/dev teams and Care+ business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of SEA Care+ system set-up, including SKU creation and product mapping across multiple channels
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Supports internal and external partners based in Korea and India and requires ability to work outside of US business hours approximately 10%-15% of the time.
Minimum Qualifications
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving and analytical skills.
Preferred Qualifications
• Fluent in English and Korean
• Experience in the device protection, technology or consumer electronics industry.
• Familiarity with MX Care+ operations and systems.
Why work at BTI?
We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.
We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.
About the Company
B
BTI Solutions
ABOUT BTI SOLUTIONS, INC
Overview
Established in 2006, BTI was actively involved in Network Evolution through Sprint’s 4G/LTE Network Deployment project. BTI expanded its work in 2011 in the area of Mobile Device Testing by providing project-outsourcing services to clients. BTI contributed greatly to clients’ project success.
BTI has expertise in testing Android-based devices and solutions (e.g. Smartphone, Wearable, Tablet, Smart Pay, IMS functions, Application) and provides end-to-end Test Services from pre-Launch to post-Launch.
In fact, BTI’s Testing Service ranges from early-stage R&D to post-Launch monitoring and evaluation of customer issues. Moreover, BTI conducts ongoing quality control from management’s end to ensure that all provided BTI services are of the highest quality. This has led to clients’ continued trust in BTI services.
Vision
To promote human welfare and improve quality of life through advanced communications services
Mission
omers outstanding value and quality through innovative services and solutions
BTI’s Service Locations
BTI Solutions provides a diverse array of supports and services in TX, WA, CA, MI, KS, NJ and Canada.
( BTI Solutions is available 24/7/365 nationwide )
All about us!
"BTI’s management team is well experienced and has policies and procedures in place to conduct Job Assignment, Issue Tracking, Resource Arrangement, and Reporting internally to problem solve and address issues internally.
Furthermore, BTI team managers and senior-level engineers provide mentoring and coaching to team members to provide technical and professional development for all employees. Moreover, internal BTI Quality Control standards and policies allow for internal performance evaluation, monitoring, and review. This not only ensures high-quality services provided by BTI but also ensure that BTI does not become dependent solely on client performance feedback for review and continuous improvement.
BTI collaborates with the client to manage and solve challenges on issues both specific to and not specific to client projects (e.g. human capital deployment from time to market, work hour control, travel, expense management, cost-effectiveness, etc.). In addition, BTI administers client surveys regularly to obtain feedback, learn, and improve continuously."
James Lee CEO
Certifications
BTI Solutions is a certified minority-owned business (MBE) that can participate in Corporate as well as Federal, State and Local government vendor diversity programs.
BTI Solutions is ISO 9001 certified.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Other/Not Classified
FOUNDED
2006
WEBSITE
http://www.btisolutions.com/v2/