KP Store Customer Service Specialist (CSS) (This position is based in Knoxville, TN)

Requirements:

• Takes customer orders accurately and courteously at store counter by operating a computer terminal, logging orders, inputting correct data and being familiar with products, policies and procedures, etc.

• Performs suggestive sales by recommending additional products or tools (i.e., books, specials, etc.).

• Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.

• Assists Coordinator with Cash Reconciliation

• Ensures desired number of products are on shelves by ordering and checking inventory levels.

• Keeps accurate counts of stock and supplies.

• Cleans and organizes the storage area, including sweeping, organizing pallets, tote breakdown, etc.

• Stores and organizes material on the shelves and surrounding areas.

• Accurately distributes materials to various locations.

• Removes damaged product from the product totes and move to Returns for further processing.

• Works in rack area and keeping the racks supplied at all times.

• Performs cleaning in store area as necessary, wiping down shelves, dusting, sweeping, rotating inventory, etc.

• Assists customers with questions as necessary.

Additional:

• Performs other duties as assigned or needed.

• Assumes supervisory duties in the absence of the coordinator.

• Operates pallet jack and hand cart.

• Flexibility in schedule (all month ends and 3 Saturdays a month minimum.)

Qualifications:

• 10-key by touch.
• 30 wpm typing.
• Detailed work and organizational skills.
• Ability to work well with others.
• Be a team player.
• Ability to work independently and professionally.
• Written and verbal communication skills.
• Ability to work under stress.
• Ability to lift 80lbs. waist high on a regular basis.
• Pulling stretching, bending and lifting for duration of shift.
• Ability to stand for duration of shift.
• Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing. etc.
• Communicate (hearing & speech) w/ individuals in person and by phone.
• Visually read reports, computer screen, etc.
• Ability to perform essential duties and responsibilities with efficiency and accuracy.