Responsible for assisting the interdisciplinary medical home care team in the provision of care navigation activities, and working with selected patients as assigned by high risk status or multiple health care coordination needs.
In addition, the role assists the Care Manager and interdisciplinary team with access and utilization management improvements, proactive patient panel management, care facilitation and treatment coordination functions.
Upholds the standards of the system-wide customer service program.
Performs duties for practice or Network commensurate with applicable certifications and licensure when deemed necessary by Practice Manager.
Case load will be determined by accepted Regional and Network standards.
Job requirements:
High school diploma or equivalent.
Graduate of accredited LPN program (or equivalent) with current Ohio license.
1-year clinical experience in a medical/physician office setting.
Basic Life Support certification required.
Must be able to collaborate and communicate with Care Managers and interdisciplinary team as needed in planning follow-up care and appointments.
Must be able to collaborate with Health Coach and interdisciplinary team in planning follow-up care, as needed.
Must be able to communicate with patients regarding pre-visit planning, follow up after discharge, and scheduling urgent appointments and referrals to specialists.
Will also contribute to providing self-management support to patients.
Must have ability to prioritize and organize tasks with attention to detail.
Excellent interpersonal skills, good judgment, flexibility, initiative and ability to use critical thinking skills to problem solve.
Working knowledge of EPIC, six months to one year of patient care experience and/or medically-based clerical experience.
Knowledge of various patient lists/reports, overdue lab and imaging reports, referral reports, services needed for chronic conditions and other reports as requested.
Overview
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.