If you love helping people, solving problems, and creating an exceptional customer experience, this could be a great fit.At KURU, we're looking for a KURU GURU who can deliver a world-class, anticipatory customer experience through phone, email, social media, and chat. You'll help customers find solutions, answer product questions, assist with orders, and make sure every interaction is handled with professionalism and care.Location: RemoteWhat You'll DoPromptly assess customer needs and proactively provide solutionsBecome an expert on KURU products and guide customers in making purchasing decisionsProvide customer support through phone, email, social media, and chatMeet or exceed scorecard requirements for productivity, schedule adherence, quality, and attendancePlace customer orders onlineSubmit requests for returns and exchangesFile warranty claimsAnswer general product questions and make style suggestions when appropriateHandle social media correspondenceAssist customers with shipments, order adjustments, address changes, and other needsPerform other duties and responsibilities as assignedWhat We're Looking ForHigh school diploma or equivalentPrevious experience in a customer service role, such as a call center, consumer-facing company, or retail environment, or a combination of education, experience, and training that provides the necessary skills and abilitiesDemonstrated sales technique and product knowledge preferredCourteous with a strong customer service orientationStrong communication and negotiation skillsAbility to communicate effectively both verbally and in writingStrong multitasking skills with the flexibility to adapt quickly to changeStrong computer navigation skills and PC knowledgeDependable with strong attention to detailPatience and the ability to maintain a pleasant, professional tone in all customer interactionsAbility to maintain consistent attendanceAbility to work well with others in a team environmentA genuine desire to make others happy and make things right when neededAn innovative mindset and desire to continually improve the customer experienceA passion for success and a strong drive to set goals and achieve themThe VibeWe're looking for someone who genuinely enjoys helping people and wants to create a great experience for every customer. You'll need to be dependable, adaptable, patient, and solutions-focused, with the drive to continually improve and succeed.You'll interact and communicate professionally with employees, management, executives, vendors, customers, and external partners, so strong communication and teamwork are essential.This role is performed primarily in a remote office environment and regularly involves:Sitting for extended periodsUsing a computer to enter dataUsing the telephone to communicate with customers and employeesRepetitive wrist, hand, and finger movementsGrasping, pushing, reaching, and handling objectsOccasionally moving objects weighing up to 15 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Ready to become a KURU GURU? We'd love to hear from you!
Job Posted by ApplicantPro