If you love helping people, solving problems, and creating great customer experiences, this could be a great fit.At KURU Footwear, we're on a mission to make every step feel better. We're looking for a KURU GURU Specialist who can provide friendly, helpful support while representing the KURU brand across customer service, social media, and review platforms.Schedule: Full-timeLocation: RemoteWhat You'll DoRespond to customer questions, concerns, and order issues with empathy and professionalismMonitor and respond to social media comments, messages, tags, and brand mentionsManage customer reviews across Google, Trustpilot, Amazon, Yelp, and KURU's websiteHelp resolve shipping delays, damaged or incorrect products, returns, and refundsBecome an expert on KURU products, promotions, and policiesEngage with customers and help build a positive online communityIdentify recurring customer concerns and share feedback with the appropriate teamsMaintain accurate customer interaction and follow-up records in the CRMAssist with escalated customer concerns and high-volume periodsCoordinate with warehouses and other departments to resolve customer issuesSupport special projects and other KURU GURU responsibilities as neededWhat We're Looking ForHigh school diploma or equivalentPrevious customer service experienceExcellent written and verbal communication skillsPatient, professional, and solutions-focused approachStrong computer skills and comfort using social media platformsAbility to multitask and adapt as priorities changeDependable, detail-oriented, and comfortable working as part of a remote teamGenuine desire to help customers and make things rightStrong problem-solving skills and a drive to achieve resultsBenefits & PerksMedical, Dental, and Vision insurance401(k) with company matchEmployee referral bonusesEducation assistanceKURU footwear employee discount30–60% discounts on hundreds of brands through ExpertVoiceThe VibeSupportive team, meaningful work, and a product people love. We're looking for someone who stays calm when things get busy, enjoys solving problems, and wants every customer interaction to end on a positive note.This position primarily involves computer and phone-based work, including extended periods of sitting and repetitive hand and wrist movements. Occasional lifting of up to 15 pounds may be required. Reasonable accommodations may be made for individuals with disabilities.Ready to become a KURU GURU? We'd love to hear from you!
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