KYC/AML Operations & Quality Control Analyst

Position: KYC AML Analyst
Location: West Des Moines, Iowa, Irving, TX, Charlotte, NC & Tempe, AZ  
Duration: Contract


Job Overview:
In this contingent resource assignment, you will support Business Execution by proactively seeking ways to improve processes and performing moderately complex administrative support tasks. You will interact with client personnel on a range of information, receive direction from supervisors, and escalate non-routine questions as needed. This role focuses on completing Know Your Customer (KYC) reviews and quality controls related to contract packages for new Merchant Services accounts prior to onboarding. You will also complete CIP/CDD activities aligned with AML policies and work within the boarding platform.

Responsibilities:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives.
• Complete Know Your Customer (KYC) reviews prior to account opening.
• Use technical expertise in the designated area to resolve escalated issues.
• Provide feedback and present ideas for improving or implementing processes and customer support.
• Perform complex operational and customer support initiatives within the Operations functional area.
• Assist staff, managers, and colleagues by providing guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing knowledge of functions, policies, procedures, and compliance requirements.

• 2 years of administrative or business support experience, or equivalent demonstrated through work, consulting experience, training, military experience, or education.
• Strong working knowledge of Know Your Customer (KYC), AML, BSA, CIP, and CDD compliance processes.
• Proven experience in quality monitoring and/or assurance.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to handle high-volume workloads and adhere to SLAs.
• Ability to multi-task in fast-paced environments.
• Experience in auditing, quality assurance, and underwriting (preferred).
• Banking experience (preferred).

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $25-$28/hr on W2.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.