L1 Data Center Technician (DC Tech)

Client Overview:
Our client is seeking an experienced L1 Data Center Technician (DC Tech) to support day-to-day data center operations in a hands-on environment. This role provides onsite infrastructure support, including hardware installation, troubleshooting, break/fix, cabling, equipment deployment, inventory management, and other data center support activities.

Salary/Hourly Rate:
$30/hr

Position Overview:
The L1 Data Center Technician (DC Tech) will provide hands-on onsite technical support within a data center environment. The technician will be responsible for hardware installation and troubleshooting, rack-and-stack activities, cabling, break/fix support, equipment deployments, inventory management, and ticket-based incident resolution.
The ideal candidate will have hands-on technical support or data center experience, strong hardware troubleshooting skills, basic networking knowledge, and the ability to work effectively in a fast-paced, procedure-driven environment.

Responsibilities of the L1 Data Center Technician (DC Tech):

• Perform hands-on data center break/fix, hardware installation, deployment, and troubleshooting for servers, network equipment, storage devices, and related infrastructure.
• Execute rack-and-stack activities, including equipment installation, removal, labeling, and physical connectivity.
• Install, trace, label, and troubleshoot copper and fiber cabling and network connections.
• Monitor and manage assigned tickets through ITSM/ticketing systems, ensuring incidents and service requests are completed within established procedures and timelines.
• Diagnose and replace failed hardware components, including drives, power supplies, memory, network cards, and other server components.
• Perform equipment inventory, asset tracking, documentation, and decommissioning activities.
• Apply basic networking and connectivity troubleshooting, including Ethernet, Wi-Fi, ports, and physical network connections.
• Follow established SOPs, runbooks, safety procedures, and escalation processes, documenting work performed and escalating issues when required.

Required Experience/Skills for the L1 Data Center Technician (DC Tech):

• 4-7 years of hands-on technical support, field services, hardware support, or data center experience.
• Experience troubleshooting servers, laptops/desktops, networking equipment, or other IT hardware.
• Strong hardware troubleshooting and break/fix skills.
• Experience with rack-and-stack, equipment installation, cabling, or physical infrastructure support preferred.
• Basic understanding of networking, TCP/IP, Ethernet, ports, and Wi-Fi troubleshooting.
• Ability to use ITSM/ticketing systems and accurately document technical work.
• Strong Windows troubleshooting skills.
• Ability to follow technical documentation, SOPs, and detailed work instructions.
• Strong communication, organization, and customer-service skills.
• Ability to work in a physically active environment involving standing, walking, bending, and handling IT equipment.

Preferred Experience/Skills for the L1 Data Center Technician (DC Tech):

• Previous experience working in a data center, colocation facility, NOC, or enterprise infrastructure environment.
• Experience with server hardware, storage systems, switches, routers, and data center infrastructure.
• Experience with fiber and copper cabling.
• Familiarity with Smart Hands / Remote Hands support.
• Experience with SCCM, IT Shop, Nexthink, or similar IT infrastructure/support tools.
• Experience with Cisco networking or Cisco video-conferencing equipment.
• Knowledge of data center standards, rack layouts, PDUs, A/B power, and structured cabling.
• Experience with asset management and hardware inventory systems.

Education Requirements:

• Associate degree, technical certification, or IT-related education preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 406355