L1 Desktop Tech SLED

Job Title: L1 Desktop Support Technician (On-Site)
Location: Nassau County, Long Island, NY
Duration: Contract to hire

Position Overview
We're seeking a reliable L1 Desktop Support Technician to provide on-site support within a state and local education environment. This role focuses on day-to-day end-user support, device setup, and basic troubleshooting across a variety of technologies used by staff and students. The ideal candidate is hands-on, communicates clearly, and operates with a high level of professionalism and trust.

Key Responsibilities

• Provide Level 1 help desk and desktop support for faculty, staff, and administrative users
• Install, configure, and troubleshoot desktops, laptops, and peripheral devices
• Connect and support printers (network and local), including basic configuration and issue resolution
• Troubleshoot Wi-Fi connectivity issues for end users and devices
• Support and maintain Windows operating systems (login issues, updates, performance, basic configs)
• Assist with iPads, tablets, and mobile device setup, connectivity, and basic troubleshooting
• Support classroom technology including smart boards and related AV equipment
• Perform new user setups, device imaging (if applicable), and hardware swaps
• Log, track, and update tickets in the service management system
• Escalate more complex issues to Level 2/3 teams as needed
• Maintain a professional, patient, and user-focused approach at all times

Required Qualifications

• 1–3 years of desktop support or help desk experience (education environment a plus)
• Strong working knowledge of Windows OS and common desktop applications
• Experience supporting Wi-Fi connectivity and basic network troubleshooting
• Familiarity with printers, mobile devices (iOS/Android), and classroom technology
• Excellent communication and interpersonal skills
• Strong attention to detail and reliability in an on-site environment
• Ability to manage multiple tasks and prioritize effectively

Additional Requirements

• Must be able to pass background checks and fingerprinting (required for school environments)
• Must be comfortable working on-site full-time in Nassau County
• Punctual, dependable, and able to interact professionally with educators and staff

Preferred Qualifications

• Prior experience in K-12 or higher education IT support
• Basic knowledge of ticketing systems (e.g., ServiceNow, Jira, or similar)
• Exposure to device management tools (MDM) for tablets/iPads

This is a practical, hands-on role suited for someone who enjoys solving everyday IT issues, supporting end users directly, and working in a structured, community-focused environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.