The L1/L2 Tech Onsite and Desktop Support Technician plays a crucial role in providing both hardware and cabling solutions for a large technical team. Reporting to the Operations Manager, this role balances mixed hardware and cabling projects with regular onsite travel, ensuring seamless technical support and network setup. The technician will deliver hands-on assistance, troubleshoot hardware and network issues, and maintain equipment to support operational efficiency.
Responsibilities
Provide technical and desktop support to end-users in a large team environment
Perform cable installation and network setup tasks on-site
Maintain and troubleshoot hardware, including system upgrades and testing
Assist with equipment testing and documentation to ensure operational standards
Resolve tickets promptly using established ticketing systems
Engage with customers to understand and address technical issues effectively
Support mixed hardware and cabling projects with regular travel (10-30%)
Preferred Qualifications
1+ years of experience in technical support
High school diploma or equivalent
Proficient with hardware troubleshooting and operating systems (Windows/macOS)
Knowledge of network cabling and basic Active Directory
Strong customer service, problem-solving, and communication skills
Effective time management and familiarity with ticketing systems
Numbers & Facts
Location
Katy, TX
Skills
Communication Skillsunmatched
Computer Maintenanceunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Documentationunmatched
Equipment Maintenance/Repairunmatched
Hardware Administrationunmatched
Help Deskunmatched
High School Diplomaunmatched
Identify Issuesunmatched
Mac Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Windows Operating Systemunmatched
Network Administration/Managementunmatched
Network Cableunmatched
Network Configuration Managementunmatched
Network Supportunmatched
On Site Supportunmatched
Operating Systemsunmatched
Operational Supportunmatched
Problem Solving Skillsunmatched
System Testunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Testingunmatched
Time Managementunmatched
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