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L1 Service Desk Support

Diverse Lynx, LLC
  • Omaha, NE
    15 days ago

    Job Description

    Job title: L1 Service Desk Support

    Work Location with Zip code: Omaha, NE 68102 - Onsite

    Duration of the project: 2+ Months

    Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview

    Must have skills:

    Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune, Outlook troubleshooting, MFA support

    Desired Skills

    T2T migration exposure, device migration support

    Domain

    Agriculture / Agri Commodities Trading

    Detailed Job Description:

    • Provide L1 deskside support for M365 (Entra ID, Exchange Online, SharePoint Online, OneDrive, Intune)
    • Handle Outlook issues, MFA/password issues, mailbox and access issues
    • Support mobile device migration and user onboarding activities
    • Provide support for M365 Tenant-to-Tenant (T2T) migration issues
    • Coordinate with offshore teams for issue resolution and escalation

    Minimum years of experience: 4-6 years

    Education: Bachelor''s or Master of Engineering

    Numbers & Facts

    LocationOmaha, NE

    Skills

    • Customer Support/Serviceunmatched
    • Identify Issuesunmatched
    • Microsoft Exchange Serverunmatched
    • Microsoft Outlookunmatched
    • Microsoft SharePointunmatched
    • Mobile Devicesunmatched
    • Offshoringunmatched
    • Onboardingunmatched
    • Problem Solving Skillsunmatched
    • T-2 / DS2unmatched

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