Integrated Technology Systems is a growing MSP based in New York City, delivering high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.
What You’ll Get
Base salary starting at $55k+
Quarterly bonuses
Health insurance and PTO
401(k) starting in your second year
A collaborative team focused on high-touch service and modern IT solutions
What You’ll Do
First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
Resolve L2/L3 issues where solutions are already documented, as a path to advancement
Participate in project work, on-site and remote support, and the on-call rotation
What You Bring
1+ year of MSP or comparable help desk experience
Experience with a PSA or ticketing system (ConnectWise preferred)
Working knowledge of Windows 11 and Microsoft 365 administration
Familiarity with Entra ID/Azure (we will train as needed)
macOS experience preferred
iOS/Android device support and MDM familiarity
Networking fundamentals: TCP/IP, DNS, DHCP, VPN
Exposure to RMM toolsets and endpoint security tools a plus
Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
Strong customer service and phone presence
Thrives in a fast-paced, learning-focused environment