L1 Support

Location:

Richmond, VA

Salary Range:

Competitive

Introduction

We are seeking a skilled professional to join our team as part of the Client-ProdTechSup-IV-V-1 group. The ideal candidate will have a solid background in IT production support, particularly in environments related to payments or merchant services.

Required Skills & Qualifications

• 3-4 years of experience in IT production support or equivalent.
• Proficiency in using monitoring tools such as Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI.
• Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods.
• Experience in a large IT production support environment.
• Experience in an ITIL-based role, such as Service Desk, Incident, Problem, or Change Management.

Preferred Skills & Qualifications

• ITIL Foundation/Intermediary certification.
• Basic understanding/exposure to ITIL/ITSM.
• Prior work experience at the client or in the client's industry.
• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Use monitoring tools to proactively identify and research potential production incidents.
• Respond to alerts regarding potential production incidents and escalate to advanced support as needed.
• Perform trending and analysis using monitoring tools and reports to proactively address potential issues.
• Execute procedures reliably and escalate appropriately to solve incidents quickly.
• Partner with Change Operations to support all Change implementations and proactively identify potential issues.

Company Benefits & Culture

• Proven team player who can work comfortably in a multicultural environment.
• Ability to work independently, multitask, and effectively in a complex environment with a global team structure.
• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

For immediate consideration, please click APPLY to begin the screening process.