Job Description
Kforce has a client seeking a remote L1 Tech Support (NSS) to join their team. We are looking for someone to provide customer service and technical support in a fast-paced call center environment. This role is responsible for assisting customers and internal users with order-related inquiries, troubleshooting technical issues, and resolving hardware, software, and account access concerns. Support is primarily provided through inbound phone calls and requires strong problem-solving and communication skills.
Key Responsibilities:
- Respond to inbound customer and employee support requests
- Troubleshoot order, system, hardware, software, and account-related issues
- Provide first-level technical support and issue resolution
- Document interactions and escalate complex issues as needed
- Deliver excellent customer service while meeting performance expectations
- Follow established support processes and procedures
- Maintain productivity and quality standards in a structured call center environment
- Trouble shoot active directory, manage associate user groups affecting email/access
- Provide technical support for asset protection information System (APIS, Loss Prevention) Camera monitoring
- Reset store user passwords/log in access issues
- Trouble shoot systems used to investigate varying topics
Requirements:
- Recent experience in a customer service, technical support, help desk, or call center environment
- Previous experience working remotely in a professional setting
- Experience operating within a structured call center environment, including adherence to schedules, breaks, productivity metrics, and attendance expectations
- Strong troubleshooting and problem-solving abilities
- Excellent verbal communication and customer service skills
- Dedicated home workspace suitable for remote work
- Reliable high-speed internet connection with the ability to connect via ethernet when required
- Work history with recent/relevant experience
- Demonstrated commitment, reliability, and a professional work ethic
- Self-motivated with a strong desire to learn, grow, and advance within the organization
- Ability to multitask and work effectively in a high-volume environment
- Flexibility to work varying shifts, including evenings, weekends, and holidays as business needs dictate
- Experience supporting hardware, software, account administration, or point-of-sale systems
- Prior customer-facing technical support experience
- Proven ability to meet or exceed performance and service level goals in a call center environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Numbers & Facts
| Location | Atlanta, GA (Remote) |
| Industry | Financial Services |
| Salary | $19 |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1962 |
| Website | http://www.kforce.com/ |
About Company
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.
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