Nesco Data Center is seeking a L1 IT Onsite Technician.

Level 1 IT Support Technician ( Field Services)

Position Summary

We are seeking a motivated and dependable Level 1 IT Support Technician to provide onsite technical support to end users at customer locations. This is an excellent opportunity for an entry-level IT professional looking to build hands-on experience in desktop support, hardware deployments, break-fix services, and end-user technology support.

The ideal candidate is punctual, detail-oriented, eager to learn, and capable of following established procedures while delivering excellent customer service.

Key Responsibilities

• Perform desktop, laptop, monitor, docking station, and peripheral installations.
• Assist with new user workstation setups, moves, adds, and changes.
• Provide basic troubleshooting and break-fix support for end-user devices.
• Deploy and replace hardware including PCs, printers, scanners, and related equipment.
• Connect and configure basic peripherals and network-connected devices.
• Support software installations, updates, and standard imaging processes.
• Document work performed and maintain accurate service records.
• Follow customer site procedures, safety requirements, and project guidelines.
• Escalate complex technical issues to senior technicians or engineering teams when necessary.
• Maintain a professional appearance and positive customer-facing attitude at all times.

Required Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems, and common office technology.
• Strong willingness to learn and develop technical skills.
• Excellent communication and customer service abilities.
• Reliable transportation and ability to travel to customer locations.
• Strong attention to detail and organizational skills.
• Ability to lift and move IT equipment as needed.
• Ability to work independently while following documented procedures.

Preferred Qualifications

• Previous experience in IT support, help desk, deployments, or technical field services.
• Familiarity with Windows operating systems and Microsoft Office products.
• Exposure to Active Directory, ticketing systems, or basic networking concepts is a plus.
• CompTIA A+ certification or equivalent technical training is preferred but not required.

Success Factors

• Dependable and punctual.
• Positive attitude and strong work ethic.
• Fast learner with a desire to grow within the IT field.
• Professional customer interaction skills.
• Ability to adapt to changing customer environments and project requirements.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.