Command Line, Documentation, HTTP (HyperText Transport Protocol), HTTPS (HyperText Transport Protocol Secure), IBM Product Family, Identify Issues, Incident Response, Internet Technology, Knowledge Management, Linux Operating System, Load Balancing, Operational Support, Performance Analysis, Performance Management, Software Administration, Software Engineering, Technical Support, Unix Operating Systems, Web Server, eCommerce
Job Description
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Technical Skills
3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Key Responsibilities
Incident Response & Troubleshooting
Monitoring & Performance Management
Application Operations
Database Support & Integration
Documentation & Knowledge Management