L2 Cloud Engineer

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Summary

At New Charter, we are seeking a Tier 2 Cloud Engineer (in other companies this person could hold the title of Cloud Support Engineer, Azure Systems Administrator, or Microsoft 365 Administrator), to support and maintain Azure and Microsoft 365 environments while serving as a key escalation resource for Tier 1 technicians.

In this role, you will administer Azure infrastructure including virtual machines, virtual networks, NSGs, storage accounts, and Microsoft Entra ID (Azure AD); manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and Intune; troubleshoot identity, MFA, and Conditional Access issues; support RBAC assignments and security configurations; execute established cloud standards; and assist with PowerShell scripting to streamline provisioning, user lifecycle management, and operational workflows.

To be successful in this role, you must have 2–4 years of progressive IT experience with hands-on Azure and Microsoft 365 administration in production environments. Required experience includes managing user accounts and licensing, troubleshooting authentication and identity issues, working with Azure networking fundamentals, and supporting security controls under established standards. You must demonstrate strong troubleshooting methodology, the ability to follow structured processes, and clear documentation skills. Ideal candidates will have experience in MSP-style environments, exposure to automation practices, and a desire to grow into more advanced cloud engineering responsibilities.

Primary Responsibilities

• Serve as escalation support for Tier 1 cloud-related tickets
• Administer and maintain Azure infrastructure resources
• Support Microsoft 365 tenant configuration and issue resolution
• Troubleshoot identity, MFA, and Conditional Access issues
• Manage RBAC role assignments under established standards
• Execute cloud configuration changes following documented processes
• Assist in developing and maintaining PowerShell scripts
• Document solutions and contribute to process improvement
• Collaborate with Tier 3 engineers on complex escalations

Skills & Experience

• Azure Administrator Associate (AZ-104) or equivalent experience
• Experience working in multi-tenant or MSP environments
• Foundational scripting knowledge in PowerShell
• Strong customer communication and documentation skills
• Salary expected to be $90,000 to $100,000 Dependent on Experience

Preferred Certifications (One or More certifications of the following)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Identity and Access Administrator (SC-300)
• CompTIA Security+ or Network +
• AZ-305 (Azure Solutions Architect Expert)
• ITIL Foundation

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusiveenvironment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.