L2 IT Support / Field Service Technician Manufacturing Site

Our client, a IT Services and Consulting company, is looking for a L2 IT Support / Field Service Technician – Manufacturing Site for their Wilson, NC location.
 
Responsibilities:

• This role works with various on-site IT vendors, internal J&J staff, and Cognizant resources in building out the IT capabilities of this new J&J (Jannsen Biotech) facility including end user support, smart hands and feet, VIP services, and other activities.
• This role requires a candidate with a broad and diverse technical background along with a high level of emotional intelligence, initiative, proactiveness, and balancing multiple competing priorities.
• Must be a good communicator both written and verbal and has a comfort level speaking with people at all levels within the organization.
• ON-SITE Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities.
• Set Up and assist with Core Depolyments for all IT activities
• Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
• Coordinate with third-party vendors for hardware deployments
• Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
• Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
• Troubleshoot Windows OS, hardware, and enterprise applications
• Troubleshoot hardware, software, and network connectivity issues
• Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
• Good understanding of O365 and related support activities.
• Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
• Build for MLL Workstations
• Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
• Document issues and resolutions in the IT service management system (ServiceNow, IRIS)
• Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
• Coordinate with third-party vendors for escalations and hardware replacements

• Must have ability to think on your feet and be able to adjust to events as they unforld.
• Must take initiative to resolve problems and provide routine status updates and escalate for help when needed.
• High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
• Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively.
• Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Effective written, verbal, and project coordination communication skills are a MUST
• Resolve end-user issues in a professional and customer focused manner
• 2-5 years of experience in L2 IT support
• Strong troubleshooting skills for hardware, software, and OS issues
• Experience in an enterprise IT environment
• CompTIA A+, ITIL Foundation
• Experienced in using ServiceNow.
• 4.00 Years of Experience

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities