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L2 VIP Desktop Support Engineer (Backfill/Secondary Support)

Sky System Inc

Southfield, MI

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Apple Macs, Communication Skills, CompTIA A+, Corrective Action, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Deductive Reasoning, Dell Computers, Desktop Administration, Desktop PC, Document Scanners, Electronics, Fax Machines, Firewalls, Hardware Repair, High Tech Industry, Identify Issues, Information Technology & Information Systems, Keyboards, Laptop PC, Lift/Move 50 Pounds, Linux Operating System, Local Area Network (LAN), Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows System Administration, Network Administration/Management, Network Cable, Network Configuration Management, Network Routers, Network Switching, Network System Hardware, OEM (Original Equipment Manufacturer), On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Regulatory Compliance, Remedy, Security Compliance, ServiceNow, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN), Wireless Communications, Writing Skills
LOCATION
Southfield, MI
POSTED
30+ days ago
Job Title: EUC IT Desktop Support Technician (VIP) - Backfill/Secondary Support Job Type & Location: Type: Onsite (2 days a week Support). The resource selected will be required to go onsite whenever the primary engineer is on a planned or an unplanned leave. Location: 26555 Northwestern Hwy, Southfield, MI 48033, United States Job Requirements: Technical Requirements: Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including: Troubleshooting hardware, software, and operating system issues Resolving issues without impacting/violating hardware warranties or customer security compliance requirements Experience in: Installing and troubleshooting desktops, laptops, printers, and other computer peripherals Resolving desktop application issues Basic knowledge of enterprise LAN/WAN setups and concepts Ability to perform smart hands activities under guided instructions Ability to lift/move computer equipment up to 50 lbs Expertise in desk-side support and PC break/fix Basic administration of Windows OS, with MAC/Linux OS preferred Working knowledge of: TCP/IP networking DNS, DHCP, VPN, RDP Smart hands support for peripheral and networking hardware, including but not limited to: Monitors, keyboards, mice, printers, fax machines, scanners Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels Ability to troubleshoot systems and networks using sound deductive reasoning Including end-user network cabling issues Experience with: Repeat call analysis and developing preventive actions Problem management Proficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peers Ability to work with deadlines and deliver tasks on time Proactive ownership with a sense of urgency Preferred Qualifications: Associate Degree in Electronics CompTIA A+ Certification Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client) Non-Technical Requirements: Strong customer management skills Excellent oral and written communication abilities Ability to interact with customers at various organizational levels Driven, results-oriented, and passionate about the work Ability to work independently or collaboratively as part of a team Capacity to complete tasks effectively with minimal supervision Flexibility to work varied schedules as needed

About the Company

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Sky System Inc

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