L3 Deskside Support Technician

Introduction

In this role, you will be responsible for supporting enterprise-wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This involves the R&D and evaluation of different robotics technologies and building standard processes for implementation. You will own, maintain, and provide integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connect into existing IT infrastructure. Establishing communication between COTS products and internal systems is also a key responsibility.

Required Skills & Qualifications

• Strong understanding of operating systems, including Windows and Linux, application software, development and support processes, and end-user device support.
• Proficient understanding of the OSI layer, TCP/IP protocols, and their use cases.
• Network administration experience.
• Problem-solving and analytical skills.
• Prior work experience at the client or in the client's industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Hands-on cloud experience.
• Experience with AMR Technologies such as MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation.
• Customer service experience and excellent communication skills, both written and verbal.

Day-to-Day Responsibilities

• Perform infrastructure operations, including pre-shift checks across GALC, ICS, server, storage, and network infrastructure.
• Provide Smart Hands support for server and network infrastructure, including new installs, refreshes, and break/fix activities.
• Support preventative maintenance for power and HVAC systems and conduct weekly checks of plant floor network, data center, and telecom infrastructure.
• Provide escalation support to L2 Production Support and assist with 1TS incidents.
• Create, organize, standardize, and maintain documentation for L3 processes and activities.

For immediate consideration please click APPLY to begin the screening process with Alex.