ASP.NET MVC, Acceptance Testing, Analysis Skills, Application Programming Interface (API), Change Management, Change Requests/Orders, Debugging Tools, DevOps, Documentation, Git, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Maintain Compliance, Microsoft .NET, Microsoft C# (C Sharp), Microsoft IIS Web Server (Internet Information Services), Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows Operating System, Model View Controller, On Call, Performance Tuning/Optimization, Problem Solving Skills, Product Support, Production Control, Production Support, Production Systems, Quality Assurance, Root Cause Analysis, Software Administration, Software Patches, Splunk, Standard Operating Procedures (SOP), Time Management
Job Title: L3 .Net Application prod support
Duration- Fulltime Permanent
Location: Jersey City, NJ Onsite
Job Description:
L3 .Net Application prod support
Primary skills/ Tools: C#, .NET Framework, .NET Core, ASP.NET MVC, Web API, SQL Server, Production Support (L3), RCA, Incident/Problem Management, Splunk / Dynatrace / AppDynamics, IIS, Azure DevOps / Git, Windows Services, Performance Tuning
Experience: Minimum 10 years
Handle L3 escalations from L1/L2 teams for critical .NET application issues.
Perform advanced troubleshooting using logs, debugging tools, and code analysis.
Conduct detailed Root Cause Analysis (RCA) for recurring production incidents.
Implement permanent fixes, patches, and configuration changes to improve stability.
Support and maintain applications built on .NET Framework, .NET Core, Web API, and MVC.
Monitor production systems using tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.
Optimize application performance, including API latency and database query tuning.
Manage and support Windows Services, Scheduled Jobs, and background worker processes.
Coordinate with DevOps teams for deployments and release activities in QA, UAT, and PROD environments.
Review and assess production change requests via Change Advisory Board (CAB) processes.
Collaborate with developers to diagnose code-level issues and recommend solutions.
Maintain and update documentation for incident resolution steps, SOPs, and known issues.
Ensure adherence to ITIL processes: Incident, Problem, and Change Management. Participate in on-call rotation and provide support during high severity incidents or releases.
Work closely with business stakeholders, providing timely communication and status updates during production events.
Q
Q1 Technologies, Inc
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.