Job Description
Job Title: L3 Network Engineer (BAU Support & Project Delivery (Aruba Wired & Wireless)
Location: Dallas, TX (Onsite-Rotational)
Rate : $62/hr
Key Responsibilities
Monitoring & Incident Management
Change & Configuration Management
Wireless & Wired Support
Reporting
Planning & Design
Transition & Closure
Required Technical Skills
Certifications (Preferred)
Soft Skills
Location: Dallas, TX (Onsite-Rotational)
Rate : $62/hr
Key Responsibilities
Monitoring & Incident Management
- Monitor Aruba network health (switches, WLCs, Client) via Aruba Central / AirWave and SolarWinds NPM/NCM
- Triage, diagnose, and resolve L1/L2 incidents within defined SLA timelines; escalate P1/P2 issues per the escalation matrix
- Participate in bridge calls for major incidents and provide timely RCA documentation
Change & Configuration Management
- Execute approved changes (firmware upgrades, VLAN/SSID changes, ACL updates, config pushes) through the change control process
- Maintain configuration backups, version control, and standardization using SolarWinds NCM or equivalent
Wireless & Wired Support
- Manage SSID provisioning, RF troubleshooting, and Aruba Central/AirWave administration
- Support ArubaOS-CX switch provisioning, VLANs, LACP, spanning tree, and interface level diagnostics
- Support ClearPass-based NAC, guest onboarding, and 802.1X troubleshooting
Reporting
- Maintain runbooks, SOPs, and network diagrams; generate SLA compliance and health check reports
- Contribute inputs to Monthly/Quarterly Operational Reviews (MOR/QBR)
Planning & Design
- Conduct site surveys and validate Aruba wireless/wired design against Low-Level Design (LLD) specifications
- Support Bill of Materials (BoM) validation and hardware procurement coordination with vendors/OEM
- Stage, configure, and deploy Aruba switches, Client, and controllers for new site rollouts or refresh projects
- Execute migration/cutover activities (e.g., legacy vendor to Aruba, firmware/version upgrades across multiple sites) within approved maintenance windows
- Prepare and follow Method of Procedure (MOP) documents, rollback plans, and test/UAT checklists
Transition & Closure
- Support post-go-live hypercare, defect triage, and knowledge transfer to the BAU
support team - Deliver as-built documentation, project closure reports, and lessons-learned inputs
- Coordinate with Project Managers on status updates, risks, and timeline dependencies
Required Technical Skills
- Hands-on experience with ArubaOS-CX switches, ArubaOS (Instant AP / Controller based), Aruba Central, AirWave, and ClearPass
- Solid grounding in routing & switching fundamentals (VLAN, STP, LACP; basic OSPF/EIGRP)
- Wireless fundamentals: 802.11 a/b/g/n/ac/ax, RF planning and site survey basics
- Working knowledge of network monitoring platforms (SolarWinds NPM/NCM preferred)
- ITIL-aligned Incident/Problem/Change management, plus familiarity with project delivery methodology (Waterfall/Agile basics)
- Experience preparing MOPs, test plans, and as-built documentation
- Exposure to automation/scripting (Python, Ansible) for config deployment and reporting is an advantage
Certifications (Preferred)
- Aruba Certified Switching Associate/Professional (ACSA/ACSP)
- Aruba Certified Mobility Associate/Professional (ACMA/ACMP)
- Aruba Certified ClearPass Associate (ACCA)
- ITIL Foundation
- PMP / CAPM or equivalent project fundamentals exposure optional
- CCNA (general networking baseline) optional
Soft Skills
- Ability to context-switch between reactive BAU firefighting and structured, milestone driven project work
- Clear, structured communication for both customer-facing incident updates and project status reporting
- Composure under pressure during major/P1 incidents and tight project cutover windows
- Ownership mindset with strong follow-through on RCA, permanent fixes, and project deliverables
- Willingness to work rotational shifts and occasional extended hours during go lives/cutovers
Numbers & Facts
| Location | Dallas, TX |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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