L3 Project Engineer

Culture Fits LLC

  • Columbia, MD
  • 30+ days ago
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    Skills

    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Recoveryunmatched
    • Desktop Virtualizationunmatched
    • Detail Orientedunmatched
    • Disaster Recoveryunmatched
    • Documentationunmatched
    • Firewallsunmatched
    • Identify Issuesunmatched
    • Microsoft Certificationsunmatched
    • Microsoft Hyper-Vunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Serverunmatched
    • Multitaskingunmatched
    • Network Routingunmatched
    • Network Switchingunmatched
    • Problem Solving Skillsunmatched
    • Project Engineeringunmatched
    • Root Cause Analysisunmatched
    • Scripting (Scripting Languages)unmatched
    • SonicWALLunmatched
    • Systems Engineeringunmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Team Lead/Managerunmatched
    • Technical Supportunmatched
    • VLAN (Virtual Local Area Network)unmatched
    • VMWareunmatched
    • VPN (Virtual Private Network)unmatched
    • Virtualizationunmatched
    • Windows PowerShellunmatched

    Description

    We are seeking a highly skilled Level 3 Systems Engineer to join our growing Managed Services team. This role is ideal for a senior engineer who thrives in a fast-paced MSP environment and brings deep experience across Microsoft cloud technologies, Azure infrastructure, and Azure Virtual Desktop (AVD) migrations.

    This engineer will serve as a technical escalation point while also leading and supporting complex infrastructure and cloud projects across multiple client environments. The ideal candidate combines strong technical expertise with excellent communication, ownership, and a client-first mindset.

    This is not a "ticket-only” role. We're looking for someone who can:
    • Solve complex technical issues
    • Design scalable solutions
    • Lead cloud initiatives

    Key Responsibilities
    Advanced Technical Support & Escalation
    • Serve as a Level 3 escalation point for complex technical issues
    • Troubleshoot advanced server, networking, virtualization, and cloud-related incidents
    • Support both reactive service desk operations and proactive project work
    • Perform root cause analysis and implement long-term solutions

    Technical Requirements
    5+ years of IT engineering experience
    MSP experience strongly preferred

    Strong experience with:
    • Microsoft Azure
    • Azure Virtual Desktop (AVD)
    • Microsoft 365
    • Windows Server environments
    • VMware and/or Hyper-V
    • Networking fundamentals (TCP/IP, VLANs, VPNs, routing, switching)

    Experience with:
    • Entra ID / Azure AD
    • Intune
    • Conditional Access
    • Backup and disaster recovery solutions

    Soft Skills & Core Competencies
    • Strong troubleshooting and problem-solving mindset
    • Excellent communication and client-facing skills
    • Ability to manage multiple priorities in fast-paced environments
    • Strong documentation habits and attention to detail
    • Self-motivated with a high level of accountability and ownership
    • Ability to work independently and collaboratively

    Preferred Qualifications
    • Microsoft certifications (Azure, M365, Security)
    • Experience with:
    • SonicWall, Fortinet, Meraki, or similar firewalls
    • PowerShell scripting and automation
    • Security and compliance frameworks
    • RMM and PSA platforms (ConnectWise, Autotask, NinjaOne, etc.)

    Numbers & Facts

    LocationColumbia, MD

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