L3 Voice Operations Engineer

L3 Voice Operations engineer will be responsible for supporting global voice infrastructure, including incident/problem/change management and project leadership.

Support responsibilities will include level 3 troubleshooting, analysis, and remediation, support of L1 and L2 teams for incident escalations, communication with business units during projects and incidents, participation in operational acceptance of new deployments, and creation of technical documentation for new and as-built environments.

Project responsibilities include operational lifecycle management of both short and long term delivery , including but not limited to the planning, coordinating, implementation and tracking of a specific deliverables, as well as managing delivery across internal teams and third-party contractors/ consultants, identifying, assessing and escalating issues in order to minimize potential project risks.

Support of IPC Unigy Trading systems and private wire infrastructure including hoot and holler networks and integration with dial tone and voice recording, hoot bridge systems (Telaid, XOP), Speakerbus intercom infrastructure, physical endpoints, and Aria soft intercom, Cloud9 trader client setup, integration and support.

Project management skills including project scheduling, change management, execution plan creation, project reviews with Stakeholder, project documentation including scope definition, management reports, presentations, and technical documentation, project reporting, identifying project risk, operational and user acceptance testing practices, ability to engage required teams and resources, business communication, and production of precise, accurate and timely meeting documentation to fulfil audit and regulatory requirements.

BT ITS trading system infrastructure and endpoints, Strong command of Microsoft Teams, Outlook, Excel, Visio, PowerPoint and Project, organizational skills, customer service focus, attention to detail, and process orientation, ability to communicate clearly and concisely, both orally and in writing, distil and present information to business community in non-technical terminology, business analysis skills, with the ability to forecast implications and provide consultative recommendations and solutions, set priorities, meet deadlines and manage operational lifecycle