The Support Analyst provides IT support for laboratory and manufacturing systems, serving as the primary contact for related issues.
They require basic IT skills in networking, hardware, databases, and OS knowledge, supporting technologies like Empower, SoftMax Pro, Unicorn, and others.
The role involves resolving routine requests, troubleshooting complex issues, and ensuring timely end-user support.
They serve as SME for system installation, validation, and deployment, with knowledge of CSV and data integrity support a plus.
The position demands 3+ years in GMP environments, experience with lab/manufacturing systems, understanding of GMP applications, and strong communication and analytical skills.
Salary range: $83,040 - $103,800.